Regional Director - Sales & Marketing - Retail - IIM/ISB/FMS/MDI

Regional Director

Job Description:

- The position holder will be a P&L Leader.

- Responsible for developing, executing and refining the strategy to Acquire and Service Business in the Geography.

- The role would work closely with Vertical Heads, Product Heads and would involve in developing and growing relationships with both Small, Medium and Large Enterprises.

- Manage a P&L of c85 Crore

- Acquire SME, Mid-sized companies and Large Enterprises to join platform as its Paid members

- Develop & execute annual operating plan - for customers, revenue as well as cost of operations

- Minimize investment by managing the cost of acquisition (COCA)

- Design and execute customer engagement process to ensure clients are actively engaged with the platform

- Instill customer service orientation amongst the team, thus maximize revenue by ensuring customers renewals and subscribe to higher value solutions (farming).

- Collect business needs of the businesses and work with the product team to define the product improvement plan and feature bundling to meet the needs of a larger set of customers

- Hire, train and retain a team of people to meet and advise the customers on their digital business promotion strategy and build lasting relationships with customers

- Design product and pricing strategies to acquire more customers

- Ensure proper customer on-boarding by establishing strong cross functional connect with due stakeholders to ease both employee and supplier lifecycle.

- This shall include both pre-sales - with product / data / training teams, as well as post sales - with verification / production teams

- Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team

- The incumbent will have Business and Support teams reporting into them

Skills & Experience:

- Experience of handling a P&L

- Hands on experience of meeting CXO's/ Owners/ Promoters and making product presentations, negotiating commercial aspects of the proposed solutions, closing sales, maintaining relationships and presenting progress reports

- Strong listening, questioning and networking skills

- 10+ years of experience in Sales & Marketing of which at least last 3 years should be in enterprise sales in a leadership position

- MBA from any of the top tier colleges would be preferred