Job Description:

Were looking for a dynamic professional who will own the P&L for the business unit, driving acquisition of SMEs to large enterprises as paid company members. Lead AOP execution across revenue, cost, and customer growth. Optimize COCA, boost engagement, and ensure high renewals through a customer-first approach. Collaborate with product teams for enhancements, design pricing strategies, and lead a high-performing team. Ensure smooth onboarding via cross-functional alignment and drive team productivity through clear metrics and incentives.

Responsibilities:

- P&L ownership for the business unit.

- Drive acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the company platform.

- Develop and execute the Annual Operating Plan (AOP), covering customer growth, revenue targets, and cost optimization.

- Optimize cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth.

- Design and implement robust customer engagement processes to drive platform usage and maximize client value.

- Foster a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions.

- Gather and analyze customer requirements, collaborating with the product team to define future enhancements and bundled offerings aligned with market needs.

- Build and lead a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships.

- Devise competitive product and pricing strategies to increase customer acquisition and market penetration.

- Ensure seamless customer onboarding by coordinating cross functionally with key stakeholders across pre-sales (product, data, training) and post-sales (verification, production) functions.

- Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team.

- Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence.

Key Skills:

- Experience of handling a P&L.

- Hands on experience of meeting CXOs/ Owners/ Promoters and making product presentations, negotiating commercial aspects of the proposed solutions, closing sales, maintaining relationships and presenting progress reports.

- Strong listening, questioning and networking skills.

Experience and Education:

- MBA graduate from top tier college.

- 10+ years of experience in Sales & Marketing of which at least last 3 years should be in enterprise sales in a leadership position.