Regional Director - EdTech - India & SEA

Regional Director (CXO Level) - EdTech - India & SEA

Description:

- Own India & SEA operations end-to-end

- Lead overall operations across Revenue Cycle Management functions

- Own delivery metrics and outcomes: productivity, quality, turnaround time, SLAs, customer impact, and cost efficiency.

- Build strong operating rhythms: weekly business reviews, KPI dashboards, performance reviews, and escalation management.

Drive process improvement & transformation:

- Identify bottlenecks and redesign workflows to reduce errors, improve throughput, and strengthen controls.

- Lead continuous improvement initiatives using Lean-style thinking (root cause analysis, SOP modernisation, standardisation).

Data-driven management & systems understanding:

- Use data to drive decisions ensure metrics are well-defined, trusted, and actionable.

- Understand backend data flows enough to ask the right questions: source systems transformations dashboards operational action.

- Partner with analytics/BI/engineering to improve instrumentation, reporting, and operational insights (e.g., Retool dashboards, SQL-based reporting, ERP/CRM/RCM tooling integrations).

Build and lead high-performing teams:

- Lead senior managers and functional leaders; build org design that scales.

- Set a culture of accountability, ownership, and customer-first execution.

- Coach leaders to run strong teams: performance management, capability building, hiring, succession planning.

Stakeholder management & cross-functional partnership:

- Serve as the senior India leader to US stakeholders clear communication on performance, risks, and plans.

- Work closely with Finance/HR/Legal/Compliance to ensure operational governance, controls, and adherence to local regulations.

- Own crisis management and client escalations, ensuring fast containment and long-term fixes.

Requirement:

- Top Tier 2 years Full Time MBA with 15-21 years of experience with meaningful leadership in operations (scaled teams, managed senior leaders)

- Minimum 5+ years working in an Education Tech Company out of the overall experience

- Must be currently operating as at a COO / CMO / CEO / Business Head level

- Must have lead a P & L role in 50 Million dollar Plus company, leading large team operations