Regional Director - B2B/SMB/SME Segment - eCommerce

Looking for core B2B experience. Must have experience working with SMB/SME.

About the role:

Were looking for a dynamic professional who owns the P&L for the business unit, driving acquisition of SMEs to large enterprises as paid platform members.

Key Responsibilities:

- P&L ownership for the business unit.

- Drive acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the platform.

- Develop and execute the Annual Operating Plan (AOP), covering customer growth, revenue targets, and cost optimization.

- Optimize cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth.

- Design and implement robust customer engagement processes to drive platform usage and maximize client value.

- Foster a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions.

- Gather and analyze customer requirements, collaborating with the product team to define feature enhancements and bundled offerings aligned with market needs.

- Build and lead a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships.

- Devise competitive product and pricing strategies to increase customer acquisition and market penetration.

- Ensure seamless customer onboarding by coordinating cross-functionally with key stakeholders across pre-sales (product, data, training) and post-sales (verification, production) functions.

- Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team.

- Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence.