Regional Collections Manager - Banking- VP Grade - Provide leadership, expertise, direction and guidance to the Call Centre Operations. - Accountable for achievement of sales, profit, and strategic objectives for the Unit. - Responsible for planning, budgeting and attaining cost to Income and revenue objective. - Work closely with HR Function and own unit, to recruit, train and develop staff. - Liaise with training and service quality team to ensure training needs are identified and addressed. - Maximize Spectrum Bankers sales productivity and efficiency on calls for revenue generation.Proactively highlight Top / Bottom performers on a regular basis through different MIS. - Monitor to maintain high levels of quality, accuracy, process, database penetration, campaign conversion, and Spectrum Bankers and unit productivity. - Co-ordinate with other business unit, establish promotional campaign &sales contests to achieve sales numbers. - Drive reward and recognition programs for motivating team members to improve performance - Manage day-to-day operations of the unit as per defined processes, SLAs and ensure compliance to audit guidelines - Work closely with Quality Team to deliver services without any errors on guidelines - Work closely with business and product team to inspect sales process, quality and prioritize opportunities for improvement. - Study competition benchmarking to improve the efficiency of channel to become best in industry - Keep up to date with recent market and industry trends, competitors, and leading customer strategies. - Working closely with team members for their professional and individual growth. - Regular Presentations with various teams on business update and forecast.

Bangalore

Regional Collections Manager - Banking 

Job Description for Regional Collections Manager - Banking  in V-Konnect in  Bangalore for (2-5) years of experience. Apply Now!