Regional Collection Manager - Banking

What you will work on:

- Ensuring adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying and reporting fraudulent practices.

- Responsible for tracking and controlling the delinquency of the area - Bucket-wise and DPD-wise - and focusing on non-starters.

- Responsible for reviewing account allocations and collections targets by the bucket to agencies/ in-house teams.

- Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

- Managing productivity by fixing productivity parameters for Agencies/collection executives; monitoring performance against set parameters.

- Involved in coordinating and liaising with the legal team to ensure legal action is taken, where required.

- Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process.

- Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses.

- Identifying trouble spots and implementing collection-related programs.

The ideal candidate:

- Excellent logic and problem-solving skills and are numbers-driven.

- Strong interpersonal skills and stakeholder management skills

- Specialized Knowledge of Unsecured Business Loan Collection is a great plus

- Experience in building collection operations from the ground up and scaling them is a big plus

Qualification and Experience:

- 10-15 years experience in the collections department with Banks, NBFCs, or Fintech.

- Master's/Bachelor's degree in business, marketing, or a related field from a reputed institute.

- Should have handled 90+ NPA buckets (hard bucket)

- Should have experience in onboarding and managing multiple agencie