Description: Purpose of the Role: The Principal Director/ Senior Director is the regional owner of execution, profitability, and client trust. With enterprise-wide accountability across Projects, Operations, Client Management, and Program Management, the role acts as the single point of responsibility for delivery excellence and financial outcomes across the regions client portfolios. This is a senior business leadership role, ensuring growth is sustained through disciplined execution, operational rigor, and consistently strong commercial performance. A client-first execution leader who owns outcomes, drives teams to deliver under pressure, and converts intent into results without compromising client trust, quality, or profitability. The role demands: - High leadership credibility across CEO, enterprise clients, and cross-functional teams. - Proven regional or portfolio-level P&L ownership. - Decisive leadership in ambiguity, combining pace with discipline. Reporting Structure Reports to: Chief Operating Officer (COO) Direct Reports: Regional Leads across: - Projects (Project Delivery & MEP) - Workspace Management / Operations (Facilities Management) - Client Excellence Group (Account Management & Client Experience) - Program Management Role and Responsibilities: Client Leadership & Commercial Accountability: - Own key client relationships across the region, especially strategic and marquee accounts. - Lead client reviews on delivery, experience, escalations, renewals, and growth opportunities. - Turn strong delivery and operations into long-term client retention, repeat business, and steady revenue. - Own regional P&L, protect margins through cost control and productivity improvement. - Protect brand by ensuring a consistently high-quality client experience at every stage of occupancy. End-to-End Delivery & Workspace Operations Ownership: - Take full ownership of delivery from projects through handover into managed workspace operations - Ensure smooth transition from fit-out completion to client move-in and stable operations. - Act as the final escalation point for delivery, operational, and client experience issues. - Drive predictable timelines, quality, safety, and financial outcomes across all sites. - Ensure consistent service standards, compliance, safety, and asset performance across managed offices. - Regional Alignment, Governance & Leadership Cohesion - Align Projects, Operations, Program Management, and Client Experience under one execution rhythm. - Oversee Program Management to ensure clear planning, governance, risk tracking, and reporting. - Standardize milestones, reviews, and coordination across cities and asset types. - Anticipate and manage operational, financial, and reputational risks. - Lead and develop senior regional leaders, build a culture of ownership, and maintain strong on-ground leadership presence. Regional Alignment, Governance & Leadership Cohesion: - Align Projects, Operations, Program Management, and Client Experience under one execution rhythm. - Oversee Program Management to ensure clear planning, governance, risk tracking, and reporting. - Standardize milestones, reviews, and coordination across cities and asset types. - Anticipate and manage operational, financial, and reputational risks. - Lead and develop senior regional leaders, build a culture of ownership, and maintain strong on-ground leadership presence.

Chennai

Delhi

Mumbai

Regional Business Operations Director - Workspaces/Commercial Real Estate/Hospitality 

Job Description for Regional Business Operations Director - Workspaces/Commercial Real Estate/Hospitality  in Nexocean in  Chennai Delhi Mumbai for (20-30) years of experience. Apply Now!