Regional Business Manager - Gems & Jewellery

Key Responsibilities and KPIs:

Brand Experience:

- Deliver the Jwellry experience every day and in every client interaction.

Business Delivery:

- Co-create and deliver an ambitious business plan for the geography.

- Same store growth in line with Business Plan by influencing buyers, average value per client, conversion.

- Identify and build a business case for new boutiques, galleries and trunks as appropriate.

Client Acquisition and Retention:

- Plan personal reach-out through the Boutique teams and forge relationships with guest listers, personal shoppers and other luxury brands to acquire clients (new client acquisition).

- Segment and analyse existing relationships at N=1 level through the Boutique Head to plan interventions including events and experiences to trigger repeat (client retention).

Category:

- Co-create with the brand category teams the right mix at store based on understanding of the catchment and Zoya. Provide feedback and insights for the new product pipeline.

- Drive focus on priority collections, new arrivals and focus inventory.

- Create and deliver opportunities for Bespoke and high jewellery.