We are looking for 20+ years experienced candidates for this role.

Responsibilities:

- Own & Optimize Support Functions: Lead, mentor, and continuously improve critical enterprise support functions to accelerate revenue growth, maximize global talent availability, and guarantee sustainable scalability across Reflections Infosystems.

- Cross-Functional Synergy: Permanently shift Business Enablement functions away from isolated operations.

- Architect and implement highly integrated workflows where Talent Acquisition, RMG, HR, Partnerships & Alliances, Branding & Marketing and Pre-Sales execute collaboratively and seamlessly to meet fluid business pipelines.

- Executive Advisory & Governance: Serve as a trusted strategic advisor to the CEO and the broader executive leadership team.

- Provide regular, data-backed operational readouts, rigorous risk assessments, and proactive recommendations to drive enterprise business performance.

- Process & Agility Redesign: Relentlessly simplify and redesign enterprise processes to eliminate manual or redundant activities, improve overall organizational agility, and enhance cross-functional collaboration.

- Performance & Accountability: Drive a rigorous culture of absolute ownership and measurable outcomes by establishing and monitoring clear, aggressive KPIs/OKRs across all owned enablement units.

- Partnerships & Alliances: Lead the partnerships and alliances function to fuel inorganic growth and create a potent ecosystem of partners to serve our global clientele.

Certifications:

- Bachelors degree in business, Engineering, Technology, or a related discipline is required.

- An MBA or equivalent management qualification from a premier institution is highly preferred.

Primary Skills:

- Industry Experience: A minimum of 20 years of progressive leadership experience strictly within the IT Services / Technology Services industry.

- Operational Leadership: Demonstrated success leading corporate operations, Business Enablement functions, and large cross-functional teams within medium to large technology services organizations.

- Core Domain Expertise: Extensive, proven track record across core business operations, comprehensive resource management/workforce planning, and corporate talent management lifecycle.

- C-Suite Engagement: Proven capacity to work directly alongside C-suite executives and build strong consensus across diverse stakeholder groups without relying on rigid corporate hierarchy.

- People & Culture Alignment: A proven capacity to inspire, align, and drive deep operational accountability across diverse, non-siloed support functions.

Secondary Skills:

- Pragmatic AI & Automation Adoption: Experience driving the integration of AI-enabled ways of working and intelligent workflow automation across Business Enablement functions to modernize internal platforms, enhance employee self-service, and drastically shorten operational cycles.

- Data-Driven Decision Making: Strong familiarity with building enterprise data transparency and robust analytics frameworks to successfully transition the organization from reactive operations to predictive, data-driven planning.

- Knowledge Management Innovation: Experience institutionalizing organizational knowledge and creating highly reusable enterprise assets to reduce individual-dependent risks and protect intellectual capital.

- Tech Ecosystem Familiarity: Strong comfort with enterprise platforms, modern data structures, and evolving AI ecosystems that significantly enhance corporate productivity.

- Strategic Growth Edge: Hands-on exposure to pre-sales architectures and managing strategic partnerships or global alliances.