Reflections Info Systems - Engagement Manager/Senior Delivery Manager

Job Description:

Proven track record of managing and growing US-client relationships at the leadership level.

Strong financial acumen for precise budget tracking, commercial control, and margin protection.

Deep expertise in drafting complex SOWs and navigating rigorous scope-change control processes.

Exceptional leadership, negotiation, and expectation-management skills.

Responsibilities include:

- End-to-End Ownership: Take full accountability for the integrated delivery plan, managing project stage gates, strategic decisions, and comprehensive executive reporting.

- Client & Production Governance: Establish, lead, and facilitate rigorous client-facing governance and production governance frameworks to ensure operational excellence and strict alignment with US client expectations.

- Transition & BOT Management: Successfully orchestrate complex BOT (Build-Operate-Transfer) lifecycles and enterprise-wide transitions from initial scoping through to steady-state stabilization.

- RAID Management: Proactively own and manage Risks, Assumptions, Issues, and Dependencies (RAID), ensuring rapid mitigation and preventing delivery bottlenecks.

- Commercials & Contracts: Oversee the creation and execution of Statements of Work (SOW), enforce strict change control, manage accurate financial tracking, and drive commercial controls to maintain engagement profitability.

- Communication & Escalation: Serve as the primary, authoritative liaison for US clients, ensure clear, executive-level communication across all channels and own the escalation matrix for rapid issue resolution.

Primary Skills:

- 10+ years of progressive experience in IT delivery, engagement, or program management.

- 5+ years of dedicated, hands-on experience driving enterprise delivery, large-scale transitions, and/or BOT models.