Key Responsibilities : - Head cross functional team of 50-100 headcount - DMAIC research operations: Set/meet performance targets for speed, efficiency, sales and quality; forecast and analyze leadership MIS on a weekly and/or monthly basis, prepare reports on performance statistics, and improve with time - Manage the daily running of the DS Team, including sourcing equipment, effective resource planning and applying call center strategies and operations - Monitor random calls to improve quality, minimize errors and track operative performance - Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues; solve the most complex customer complaints or enquiries for the team - Organize shift patterns and the number of staff required to meet demand - Coordinate staff recruitment, write job adverts and liaise with HR staff; review the performance of staff, identify training needs and plan training sessions; coach, motivate and retain staff; coordinate bonus, rewards, and incentive schemes - Support new office setup in Gurgaon; translate existing infrastructure to cover remote location undertaking needs assessment & cost/benefit analyses - After 1-3 years, you will move into a senior leadership role with P&L responsibility Requirements : - 3-10 years of experience leading / managing operations in a BPO / KPO setup - Working knowledge of programming & networks - Graduate / Post-graduate from a premium college - Strong quantitative / analytical background - Ability to communicate complex ideas effectively, both verbally and in writing - Ability to work effectively with people at all levels in an organization, negotiation skills - Location: Bangalore with the flexibility to relocate to Gurgaon in the future (if required

Bangalore

Redseer Consulting - Primary Research Manager - BPO/KPO Vertical 

Job Description for Redseer Consulting - Primary Research Manager - BPO/KPO Vertical  in Redseer Management Consulting Pvt Ltd in  Bangalore for (3-10) years of experience. Apply Now!