Ratnadeep Retail - Head - Pharma Stores Business Operations

Key Responsibilities:

1. Strategic Leadership

- Experienced in setting up the entire Business and should drive the Business from the scratch

- Develop and implement business strategies to achieve revenue growth, operational efficiency, and market expansion.

- Collaborate with the leadership team to align operational goals with organizational objectives.

- Drive innovation in retail operations, store formats, and customer engagement initiatives.

2. Operational Excellence

- Oversee daily operations across all pharmacy outlets, distribution centers.

- Implement standardized SOPs to ensure consistent service delivery and brand experience.

- Monitor key performance indicators (KPIs) such as sales, margins, inventory turns, and customer satisfaction.

- Identify operational bottlenecks and develop process improvement initiatives using best practices in industry.

3. Financial & Business Performance

- Develop and manage the operational budget and P&L for the retail division.

- Optimize cost structures while enhancing revenue and profitability across stores.

- Analyze sales trends, store performance data, and market insights to support decision-making.

4. Supply Chain & Inventory Management

- Ensure efficient procurement, warehousing, and distribution of pharmaceutical and FMCG products.

- Maintain optimal inventory levels to minimize stockouts and obsolescence.

- Establish strong relationships with suppliers, logistics partners, and distributors.

5. Compliance & Quality Assurance

- Ensure adherence to regulatory standards, pharmacy licensing norms, and ethical business practices.

- Implement robust quality control measures to ensure product safety and authenticity.

- Drive EHS (Environment, Health & Safety) initiatives and compliance across all locations.

6. People Leadership

- Lead, mentor, and develop a high-performing operations team.

- Foster a culture of accountability, innovation, and customer-centricity.

- Drive workforce planning, training, and performance management initiatives.

7. Technology & Digital Transformation

- Collaborate with IT and Digital teams to drive automation, POS enhancements, and digital customer engagement.