Rapido - National Account Manager - Ownly

About Ownly

At OWNLY (Backed by Rapido) we're on a mission to make food delivery simple, fair, and exactly what you ordered and nothing extra. Our team is built of problem-solvers, innovators, and doers, all working to make OWNLY the most trusted way to get your food without hidden charges or inflated prices and we're just getting started. We connect customers to their favourite restaurants through our reliable delivery network, while helping restaurant partners keep more of what they earn. As we grow, our focus remains the same: fair pricing, honest service, and a platform that respects everyone involved in the journey from kitchen to doorstep.

About the Role

As a Key Account Manager, you will own and grow relationships with our top restaurant partners. You'll work closely with cross-functional teams to drive revenue, improve partner experience, and ensure sustainable growth on the platform. This role requires a strong balance of relationship management, data-driven decision-making, and operational execution.

Key Responsibilities

- Own a portfolio of key restaurant accounts and act as their primary point of contact

- Drive revenue growth, order volume, and retention through strategic account planning

- Analyze restaurant performance metrics (orders, cancellations, ratings, SLA adherence) and recommend actionable improvements

- Lead menu optimization, pricing strategy, and campaign adoption to maximize visibility and conversion

- Work with internal teams (Ops, Marketing, Product, Support) to resolve issues and improve partner experience

- Identify and reduce rejections, cancellations, and downtime, ensuring smooth order flow

- Ensure restaurants comply with platform standards, policies, and onboarding requirements

- Support new launches, expansions, and pilots with key partners

What We're Looking For

- 3-5 years of experience in Key Account Management, Sales, Client Success, or Partnerships

- Experience working with F&B, e-commerce, marketplaces, or consumer tech is a strong plus

- Strong analytical skills with the ability to translate data into clear actions

- Excellent communication and stakeholder management skills

- High ownership mindset with the ability to work in fast-paced environments

- Comfortable with targets, deadlines, and ambiguity