Job Title : Manager-Transaction ManagementGlobal Risk and Compliance Department.

Location: Bangalore.

About Rakuten Symphony:

- Rakuten Symphony, a Rakuten Group company, provides global B2B services for the mobile telco industry and enables next- generation, cloud- based, international mobile services.

- Building on the technology that powered Japan's newest mobile network, Rakuten Symphony is taking its mobile offering global.

Role Summary:

- The role is responsible for owning and strengthening Transaction Management operations, ensuring efficiency, complaint execution of business transactions across global entities.

- This position will act as a governance anchor between business and control functions, while continuously improving processes, tools, and frameworks to enhance efficiency and risk visibility.

Education & Qualifications (Mandatory):

- Have 10+ years in to Business Transactions Management.

- MBA or equivalent Post- Graduate degree from a Tier- 1 / Tier- 2 business school.

- Bachelor's degree in Economics, Business, Finance, or a related discipline.

- Big-4, top-tier management consulting experience (Preferable not mandatory).

Technical & Analytical Skills:

- Strong analytical and problem-solving capabilities.

- Advanced proficiency in: MS Excel & PowerPoint.

- Working knowledge of: Power BI / Tableau / DOMO/Jira / Docusign / CLM tools.

Key Responsibilities:

Transaction Management & Execution:

- Manage business transactions (NDA, MSA, SOW, LOI, etc. ) with vendors, customers and intracompany contracts.

- Ensure all transactions are completed with required approvals and governance checks.

- Drive closure of transaction cases with clear accountability and timelines.

- Oversee accurate and timely updation of transaction records in TM tools (Jira / CLM).

- Governance & Cross-Functional Coordination.

- Act as a central coordination point across Procurement, Legal, Finance, Sales, and Business teams.

- Ensure adherence to company governance policies and approval frameworks.

- Support interpretation and implementation of TAA / approval matrices.

- Identify and escalate governance gaps or non-compliance risks.

Risk Identification & Incident Management:

- Identify transaction-related risks (commercial, contractual, operational).

- Ensure timely escalation and resolution with relevant stakeholders.

- Support incident reporting and mitigation tracking.

- Build structured visibility of recurring risks and root causes.

Process Improvement & Automation (Key upgrade):

- Identify inefficiencies in TM processes and drive optimization initiatives.

- Develop scalable solutions to improve turnaround time and accuracy.

Work closely with IT / AI teams to:.

- Build automation use cases.

- Improve workflow tools (Jira, Docusign, CLM).

- Drive adoption of AI/ML for process enhancement where feasible.

- Project Management & Governance Tracking.

- Plan and manage TM-related initiatives and improvement projects.

- Prepare meeting agendas, MoMs, and track action items.

- Ensure structured follow-ups and closure discipline.

- Drive PDCA (Plan-Do-Check-Act) cycles for continuous improvement.

Documentation & Capability Building:

- Develop and maintain TM manuals, SOPs, and training materials.

- Conduct knowledge sharing and onboarding for new joiners.

- Standardize processes and templates across geographies.

- Leadership & Ownership (Senior role differentiation).

- Take end-to-end ownership of initiatives and deliverables.

- Mentor junior team members and support capability development.

- Act as a problem-solver in ambiguous or high-pressure situations.

- Demonstrate high accountability and ownership across all assigned tasks.

Soft Skills & Leadership Capabilities:

- Strong executive communication and stakeholder management skills.

- Ability to influence without authority and operate as a neutral facilitator.

- Structured thinker with high attention to detail and business context.

- Comfortable operating in ambiguity and evolving role boundaries.

- Strong sense of ownership, integrity, and judgment.

Rakuten Shugi Principles:

Employees are expected to model Rakuten's five principles:.

- Always improve, always advance (Kaizen).

- Be passionately professional.

- Hypothesize - Practice - Validate - Shikumika.

- Maximize customer satisfaction.