About RAAPID:
RAAPID, a product led agentic AI company serving leading US health plans, believes the way people feel when they work with us will be our most durable differentiator. We are looking for a hospitality leader to bring that art into a fast growing technology company. Funded by Microsoft and Great Place to Work-certified organization, we serve payers, healthcare providers, and support organizations with cutting-edge technology solutions that optimize revenue, ensure compliance, and reduce administrative costs.
What you will do:
- Discover the moments that shape how employees, leaders and customers experience RAAPID
- Redesign the 5 moments that matter most
- Extend the approach to our customer relationships
- Build a culture of ownership, empathy and fast action
Who you are:
- 10+ years in premium hospitality, ideally Guest Relations or Guest Experience leadership
- Experience with premium or international guests
- Exposure to B2B client servicing is a strong plus
- Someone who reads unspoken needs and turns moments into memories
At Taj, a great experience is never an accident. Someone notices, owns and delights.
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