QuillBot - Director - IT Operations

Job Responsibilities

IT Infrastructure Management:

- Oversee the deployment, maintenance, and support of all internal IT systems, including laptops, networks, applications, and general IT tools.

- Ensure consistent and reliable IT support across all geographies, providing timely assistance to employees.

- Manage and optimize internal tools, ensuring they meet the evolving needs of the organization.

- Lead the rollout of new IT initiatives and updates, ensuring smooth implementation and minimal disruption.

Security and Compliance (SecOps):

- Develop and implement comprehensive security policies and procedures to protect company data and assets, including cloud security best practices.

- Ensure compliance with industry standards and regulations, including SOC, GDPR, ISO, and other relevant frameworks.

- Lead security audits and assessments, identifying and mitigating potential vulnerabilities.

- Manage security incident response.

Financial Operations (FinOps):

- Manage and optimize software and cloud infrastructure spending, ensuring cost-effectiveness and efficiency.

- Monitor and track software license usage, identifying opportunities for cost savings and resource optimization.

- Oversee the financial aspects of IT procurement and vendor management.

Vendor Management and Procurement:

- Negotiate contracts and manage relationships with IT vendors, ensuring favorable terms and optimal service delivery.

- Evaluate and select new IT tools and technologies, conducting thorough due diligence and cost-benefit analysis.

Team Leadership and Management:

- Lead and manage a team of IT support and security professionals, fostering a culture of collaboration, innovation, and continuous improvement.

- Provide coaching and mentorship to team members, supporting their professional development.

- Manage IT budgets and resources effectively.

Communication and Collaboration:

- Serve as the primary point of contact for all IT-related matters, communicating effectively with stakeholders at all levels of the organization.

- Collaborate with engineering teams to ensure alignment between IT infrastructure and development needs.

Ideal Candidate

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Proven experience in a senior IT leadership role, with a strong track record of managing IT operations, security, and financial aspects.

- Deep understanding of modern IT infrastructure, cloud computing, and security principles.

- Experience with compliance frameworks such as SOC, GDPR, and ISO.

- Strong negotiation and vendor management skills.

- Excellent leadership, communication, and interpersonal skills.

- Ability to thrive in a fast-paced and dynamic environment.

- Experience managing teams across multiple timezones.

Desired Skills

- Certifications in relevant areas (e.g., CISSP, CISM, ITIL).

- Experience with FinOps tools and methodologies