QuickSell - Specialist - Sales Quality Assurance

Key Responsibilities:

- Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence.

- Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance and training initiatives.

- Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics.

- Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities.

- Work alongside sales managers to identify training needs and implement targeted development programs.

- Conduct data-driven analysis to track trends and recommend strategic improvements.

- Audit sales workflows to ensure consistency, compliance, and regulatory adherence.

- Stay updated on QA best practices, compliance regulations, and evolving sales techniques.

- Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience.

- Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness.

- Proven experience in sales quality assurance, sales operations, or a related field.

- Strong understanding of the sales cycle, especially within SaaS or B2B environments.

- Exceptional analytical and problem-solving skills with acute attention to detail.

- Excellent communication and interpersonal skills.

- Ability to work independently and cross-functionally in a fast-paced, agile environment.

- Proficient in tools such as Google Workspace, MS Office, CRM systems (e.

, Salesforce, HubSpot).

- Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc. ) is a plus.

- Experience in Learning & Development or training delivery is highly desirable.

Preferred Skills:

- Sound knowledge of sales methodologies and CRM principles.

- Hands-on experience coaching or training sales professionals.