Quick Clean - Vice President - Operations

Job Description VP Operations

Location: Gurugram (with frequent travel across India)

Reports To: CEO

About Quick Clean:

Quick Clean is Indias fastest-growing B2B laundry solutions company, serving leading hotels and hospitals through our On-Premise Laundry (OPL) model. With 75+ sites across 36 cities in 15 states, and a strong sustainability mission (210M liters water saved, 60M kg CO reduced), we are on an ambitious journey to scale 10x in the next 5 years.

The Head of Operations will be the driving force ensuring that we scale efficiently, profitably,

and sustainablybuilding Indias most reliable and innovative OPL operations backbone.

Role Purpose:

Key Responsibilities:

Operational Leadership:

- Drive daily operational excellencequality, hygiene, turnaround time, and compliance with SLAs.

- Establish centralized dashboards & KPIs for site-level monitoring (productivity, cost/kg, energy/water savings, uptime).

Scale & Expansion:

- Standardize processes, SOPs, and training modules to ensure plug-and-play expansion.

- Partner with supply chain & project teams for smooth equipment installation, commissioning, and transition.

Team Leadership:

- Build a high-performance culture with clear KPIs, recognition, and accountability.

- Collaborate closely with the Founders Office, HR, and Finance for workforce planning and optimization.

Client & Stakeholder Management:

- Ensure customer satisfaction scores remain industry-leading.

- Drive proactive problem-solving, anticipating client needs.

Innovation & Sustainability:

- Leverage technology (IoT, remote monitoring, BI dashboards) to optimize productivity.

- Explore innovative service models (zero-capex, per-room models, etc.) with the Growth team.

Key Metrics (KRAs/KPIs):

- Client satisfaction (NPS, retention rate, complaint resolution time)

- Expansion success (sites launched on-time & within budget)

- People development (attrition rate, training hours, succession readiness)

- Sustainability outcomes (water, energy, CO savings)

Candidate Profile:

Experience: 12-18 years, with at least 5 years in a senior operational leadership role.

Industries: Hospitality, healthcare services, facility management, logistics, or manufacturing.

Skills:

- Strong P&L ownership & financial acumen.

- Process-driven mindset; Six Sigma/Lean background preferred.

- Tech-savvy: dashboards, BI tools, ERP/CRM systems.

- Strong leadership and ability to build execution-driven teams at scale.

Education: MBA/PGDM or equivalent preferred, but not mandatory if strong experience.

What We Offer:

- Competitive compensation + ESOPs, linked to scale milestones.

- A role that blends execution excellence with strategic leadership.

- Platform to create real environmental and social impact at scale.