Quantum Fortuna - General Manager/Business Lead - Modernization & Repair Business

General Manager - Business Lead : Driving Business, Solutions, Planning & Strategy

We're recruiting for our client, a global leader in the vertical transportation space.

General Manager Modernization & Repair Business

Location : Mumbai (Head Office)

About the Role :

Our client is seeking a dynamic, hands-on senior business leader to drive the transformation and growth of our Modernization & Repair business. This role combines strategic leadership, business ownership, solution development, and field execution. The successful candidate will act as an entrepreneur within the organization, shaping business strategy, defining market-leading solutions, building organizational capability, and driving profitable growth.

This is a high-impact leadership position requiring equal strength in strategic thinking, commercial acumen, operational excellence, and execution.

Role Purpose :

The DGM/GM Modernization & Repair will own the end-to-end success of the business, including strategy, solution development, market positioning, commercial performance, and field execution.

The role is accountable for driving revenue growth, enhancing customer value, building scalable processes, and ensuring high-quality delivery across the business lifecycle.

Key Responsibilities :

Strategic Leadership & Solution Development :

- Define and execute the long-term vision, strategy, and roadmap for the Modernization & Repair portfolio.

- Identify growth opportunities through market analysis, customer insights, competitive benchmarking, and field feedback.

- Develop and refine service and solution offerings to meet evolving customer needs and market demands.

- Establish clear business objectives, performance metrics, and success measures for new and existing offerings.

- Drive continuous improvement through data-driven decision-making and customer-centric innovation.

Business Growth & Commercial Excellence :

- Lead the growth agenda for the business, delivering ambitious revenue, volume, and profitability targets.

- Design and implement sales acceleration programs, commercial initiatives, incentive structures, and market development strategies.

- Develop and execute go-to-market plans for new solutions and offerings.

- Drive adoption and market penetration through effective pricing strategies, customer engagement, and field enablement.

- Build robust forecasting, pipeline management, and business performance review mechanisms.

Sales & Field Leadership :

- Lead, coach, and develop sales and execution teams to achieve business objectives.

- Establish performance standards, KPIs, and accountability mechanisms across the organization.

- Build organizational capability and structure to support future growth.

- Ensure strong collaboration between sales, operations, engineering, marketing, and other key stakeholders.

- Act as the voice of the customer and field teams, translating market needs into business and operational priorities.

Operational Excellence :

- Drive execution discipline across all business activities.

- Ensure timely and high-quality delivery of modernization and repair projects.

- Prioritize initiatives based on business impact, customer value, operational feasibility, and resource optimization.

- Monitor business performance and implement corrective actions where required.

Core Skills & Qualifications :

- Years of Experience : 15+ years

- Sales Leadership & Business Ownership : Proven ability to lead and motivate a field sales and execution team, demonstrating a clear track record of meeting or exceeding aggressive sales targets and full accountability for the business unit's P&L.

- Strategic & Data-Driven : Ability to translate complex business needs and market data into technical requirements, clear product specifications, and executable strategies. Familiarity with analytics tools is essential.

- Execution Focus : Proven ability to manage competing operational and strategic priorities and deliver high-quality, measurable results under pressure.

- Expertise in Sales Process Optimization : Demonstrated experience in designing, implementing, and optimizing sales processes (from lead generation to closing) for scalability and efficiency.

- Communication & Stakeholder Management : Excellent ability to communicate vision, resolve conflicts, and influence stakeholders across all organizational levels.