Quantum Corp - Business Development Role - FTL Sales

Description:

1. Business Growth & Customer Acquisition:

- Identify, approach, and onboard local freight customers such as MSMEs, distributors, warehouses, and small manufacturers.

- Generate consistent demand for outbound and return loads through direct engagement and local market mapping.

- Negotiate and finalize commercial terms, payment cycles, and service commitments aligned with GreenLines policies.

- Develop a steady pipeline of confirmed and repeat customers to ensure optimal fleet utilization and profitability.

- Lead the local sales team in achieving monthly and quarterly sales, revenue, and margin goals.

2. Customer Relationship & Retention:

- Ensure high levels of customer satisfaction through prompt response, reliable service, and transparent communication

- Build strong partnerships with customers to drive long-term retention and recurring business

- Collaborate with Operations and Planning teams to ensure timely truck allocation and flawless service execution

- Address and resolve escalations effectively to maintain customer trust and confidence

3. Market Development & Intelligence:

- Track state-level freight demand trends, lane utilization, seasonal patterns, and competitor movements

- Identify new business opportunities and underserved markets within the assigned territory

- Leverage market insights to propose route-level pricing strategies and service enhancements

- Maintain close connects with brokers, shippers, and local transport associations to strengthen

4. Sales Governance & Reporting:

- Ensure timely and accurate reporting of performance metrics in CRM tools and Excel-based trackers

- Drive adherence to company processes on quotation, billing, collections, and documentation

Monitor key sales KPIs, including:

- Number of new and active direct customers per month

- Repeat booking ratio (%)

- Revenue and margin contribution per km / per truck

- Contracted load volume and utilization

- Customer satisfaction and retention

Ideal Experience:

- 11-17+ years of experience in Sales, Business Development, or Account Management within the Logistics or

- Transportation industry, preferably in the Full Truck Load (FTL) segment

- Proven expertise in customer acquisition, freight negotiation, and key account retention

- Strong understanding of freight market dynamics, including trucker-shipper-broker relationships

- Exposure to digital freight aggregation platforms or tech-enabled logistics models is preferred

- Proficiency in Microsoft Excel and working knowledge of CRM systems

- Masters in Business Management (MBA/PGDM) from a reputed B-school

- Strong familiarity with local geography, customer segments, and market characteristics