- While technology is the heart of our business, a global and diverse culture is the heart of our success.
- We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
- If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you would enjoy your career with Quantiphi!
Role : Engagement Manager (Managed Services Lead).
Experience : 12+ Years.
Summary:
- We are looking for a strong Delivery lead with people management experience to lead a team of business analysts and engineers focused on building and driving solutions and insights to drive business efficiency and customer experience for all the projects.
- The ideal candidate will have strong project management, leadership and cross-group collaboration skills.
- As an Managed Services lead, you will be responsible for ensuring successful service delivery, contract, SLA documentation and execution, change management, and key performance reporting for the managed services segment.
Qualifications.
- 10+ years of experience in IT Major Incident Management (MIM), IT Service Management, Problem Management and Change Management.
- Experience in running the MIM process across third party and Internal cross functional stakeholders in fast pace IT delivery set up.
- Proven experience in handling the bridge call for issue triaging.
- Familiar with any ITSM tool (Remedy, Service Now, CARS etc.) and JIRA.
- Expertise in supervising multiple delivery and support projects.
- Strong communication, interpersonal and managerial skills is a must.
- Experience in handling large teams for multiple shift timings and scaling up is a must.
- Strong analytical skills, Attention to detail and a good Team Player
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