QualityKiosk Technologies - Delivery Manager - Digital Channels - Banking Domain

About the job:

Job Title: Delivery Manager - Digital Channels (Banking)

Location: Dubai (Onsite)

Engagement: Full-Time

Role Overview:

- We are looking for a seasoned Delivery Manager - Digital Channels (Banking) with 15+ years of experience in leading enterprise-scale Digital Banking initiatives.

- The ideal candidate will have proven delivery leadership across Retail, Corporate, Mobile & Internet Banking, ATM, CRM, API/Open Banking, and Digital Onboarding platforms, with strong stakeholder governance, vendor leadership, and transformation delivery expertise.

- This position is critical to ensuring strategic execution, commercial governance, and delivery excellence across channel programs, aligning business priorities with high-quality digital outcomes.

Key Responsibilities:

Digital Channels Delivery & Program Leadership:

- Lead end-to-end delivery for Banking Digital Channels including Mobile Banking, Corporate/Retail Internet Banking, ATM/Kiosk, APIs, Open Banking, UPI/Wallets, Digital Onboarding, CRM, Customer Journeys.

- Own delivery planning, budgeting, resource management, milestone tracking, risk mitigation, and delivery outcomes.

- Govern program dashboards, PMO reports, RAID logs, dependencies, and executive steering presentations.

Stakeholder & Executive Governance:

- Engage with CXO leadership, Business, Operations, Technology, Product Owners, Partners, and Vendor teams.

- Drive Steering Committee updates, business alignment sessions, and cross-functional collaboration.

- Manage escalations, decisions, and change approvals at senior leadership levels.

Domain Excellence Channels & Digital Banking:

Deep functional understanding across:

- Retail & Corporate Internet Banking

- Mobile/Super App Banking

- ATM / Kiosk / Branch Experience

- API / Open Banking / Integration Layer

- Digital Wallets / QR / UPI / Payments

- CRM, KYC, Digital Onboarding

- Ensure compliance with regulatory bodies (CBUAE / RBI / MAS / PCI DSS / ISO 8583).

Vendor & Commercial Management:

- Lead RFPs, SOW negotiations, contract engagement, and vendor governance.

- Ensure compliance to contractual deliverables, commercial controls, SLA adherence, and resource planning.

Delivery Quality, Testing & Production Readiness:

- Collaborate with Quality Engineering teams across SIT, UAT, Security, Performance, and Regulatory Testing.

- Drive implementation readiness, cutover planning, ITIL processes, and post go-live stabilization.

Must-Have Skills:

- 15+ years of experience in Banking Digital Channels delivery or transformation program management

- Proven track record in handling large-scale, multi-year digital programs in BFSI

- Strong experience in digital channel architecture, journey design, UX, integrations, and regulatory compliance

- Executive stakeholder management cross-functional, multi-vendor, CXO-level engagement

- Hands-on delivery leadership, governance, commercial control, and vendor oversight