Role Overview:.

- The Delivery Leader will be responsible for driving end-to-end delivery of large, complex programs for BFSI clients, ensuring excellence across quality, cost, and timelines.

- This role involves strategic account management, client engagement, and governance, with direct - accountability for profitability, customer success, and people growth.

- The leader will work closely with sales, finance, RMG, talent acquisition, and delivery teams to enable seamless execution, while also contributing to pre-sales, proposals, and new solution offerings.

- A key focus will be on adopting automation-first strategies, building intellectual property, and delivering measurable business value for clients.

- This role demands a seasoned professional with deep BFSI domain expertise, proven experience in Agile/DevOps-driven projects, and the ability to influence at CXO levels, while mentoring teams and shaping QualityKiosk's strategic delivery vision.

Key Responsibilities & Deliverables.

- Lead and kickstart new programs and projects across existing and new clients.

- Manage key accounts by closely coordinating with Test Managers, Test Leads, and client stakeholders.

- Handle client escalations, people issues, and project requirements with maturity and resolution focus.

- Deeply understand client ecosystems, including IT budgets, ongoing and upcoming initiatives.

- Partner with QK Account Sales Team on new logos, solution offerings, and business growth opportunities.

- Contribute to marketing, thought leadership, and white papers to showcase QK's expertise.

- Collaborate with Finance on billing, invoicing, and revenue realization.

- Drive resource planning by coordinating with RMG, Talent Acquisition, and delivery teams.

- Monitor and improve gross margin and revenue leakages.

- Ensure project governance & risk management covering effort, time, cost, and scope.

- Track project scope deviations and CRs with client stakeholders.

- Conduct skip-level meetings with Team Leads and engineers to ensure delivery alignment.

- Lead new project estimations, proposals, and bids in partnership with pre-sales and account teams.

- Influence strategic and policy development within the organization and implement at scale.

- Allocate accountability across teams, drive career development, and provide technology guidance.

- Offer advanced expertise across delivery units, make tactical decisions that impact business development, and advise senior management on specialized testing/delivery issues.

- Support new business propositions with bid/account management teams.

- Create, promote, and expand Intellectual Property (IPs) for client engagements.

- Grow strategic accounts from their current scale while ensuring customer satisfaction and success.

Required Experience:

- 15+ years of IT industry experience, preferably in a service-based IT environment.

- At least 10 years of proven leadership in strategic project/program management, managing large service delivery teams, and driving profitability, customer success, and people growth.

- Strong track record in Agile, DevOps, digitization, and automation-led programs.

- Deep BFSI domain expertise (experience with Indian BFSI clients preferred).

- Demonstrates delivery excellence and ability to balance cost, quality, and business value.

- Hands-on involvement with pre-sales, new logos, solution proposals, and efficiency programs.

- P&L ownership including revenue targets and gross margin accountability.