Quality Manager - Plant

Job Title : Quality Manager - Manufacturing Unit

Department : Quality (QA / QC)

Reports To : Head Quality - India

Location : Nalagarh, HP.

Role Purpose :

To ensure consistent product quality and regulatory compliance by maintaining an effective Quality Management System (QMS) and driving continuous improvement across manufacturing operations.

Key Responsibilities :

- Implement and maintain QMS as per applicable standards (ISO / GMP / industry-specific).

- Ensure compliance with regulatory, customer, and internal quality requirements.

- Oversee in-process and finished product quality; approve release decisions.

- Lead internal audits and coordinate external/customer audits.

- Manage deviations, non-conformances, CAPA, and root cause analysis.

- Handle customer complaints and ensure timely investigation and closure.

- Monitor supplier quality and incoming material controls.

- Maintain quality documentation, SOPs, and records.

- Lead, train, and develop the QA/QC team.

- Drive quality KPIs and continuous improvement initiatives.

Key KPIs :

- Customer complaints & rejection rate

- Audit outcomes & CAPA closure effectiveness

- Compliance status

- Cost of Poor Quality (COPQ)

- FG, RM , PM - RFT