Quality Head - Real Estate

About the Company: Our client is a comprehensive real estate developer involved in land acquisition, design, construction, marketing, and sales across various sectors including residential, commercial, retail, township, and redevelopment assets.

They have a presence in the Mumbai Metropolitan Region (MMR) and are actively operating in other locations as well.

About the Role: The role involves ensuring a robust quality management system and driving innovation within the quality department.

Responsibilities:

- To create & implement a customer handover process to ensure first time right.

- Study all interfacing processes such as design, procurement & contracts, CRM, project execution and where required recommend & implement process changes to the respective process owners.

- Update the QMS to ensure it remains current.

- Analyze customer complaints & find innovative ways to address them.

- Develop, Implement a project evaluation & rating system & implement it across all projects through a CFT.

- Develop & train a cross functional team of auditors to perform audits for rating of projects.

- Build a Strong & Diverse Quality Team at Corporate & Sites.

- Be a driver for skill enhancement within the projects team.

- Create & implement a process of skill enhancement based on organization needs & ensure continuous improvement of skill across the organization.

Qualifications: Graduate/Post Graduate.

Required Skills:

- Construction Management.

- Facilitating QMS.

- Quality Management system.

- Change Management.

- Research & Benchmarking