Job Description : This is a leadership position and will report to Managing Director Would be required to manage more than 50 international client accounts and span of 35 k CTC upto 60 lacs Location- Mumbai/ NCR Qualification / Work Experience : - Graduate/PG with MBB/BB/GB certification - Should have minimum 18 years of relevant experience managing a large span in a BPO/Customer service - Strong knowledge of Quality methodology (COPC, Six Sigma, LEAN) Role : - Responsible for overall operations of the quality function, customer experience, CSAT and process improvement projects - Play crucial Strategic role in improving customer Experience / Quality Scores for large number of accounts - To Manage large Quality team for day to day transactional requirements - Lead and support value additions like Digitization and Six Sigma Projects - Drive Quality Initiative across the span and bring in efficiencies and effectiveness in processes - Works in partnership with operations and training teams to study and analyze trends in quality and follow through with recommendations to improve people with strong focus on laid down processes

Metros

Quality Head - International BPO 

Job Description for Quality Head - International BPO  in Unicusjobs in  Metros for (15-22) years of experience. Apply Now!