Quality Head - D2C Personal Care Brand Our Client is a D2C Personal Care brand based out in Gurgaon is looking to hire a Quality Head. A. Job Objective - To be accountable for implementation Quality strategies (Vendor Management, Incoming Inspections and Quality control, Timely Highlighted issue to vendor or CM) - Legal mandate approvals for product labels per LMC and cosmetic guidelines. - First time right process for product & approvals. B. Primary responsibilities Strategic and planning - Process institutionalization-conduct verification audits & visits to identify gaps (NCs) in compliance to QMS and follow up on closure reports in order to ensure compliance and process implementation. - Process improvement: Point of contact for issue resolution, for escalation of all quality related issues in order to ensure process risks are continuously mitigated and improved. - Implement Quality Management system at contract manufacturer. - Review & approval of specifications for the products or process. - Product AQL criteria and approvals for commercialization defect analysis/ Batch release analysis. - Approval of defect classification of product and improvement plan for every CM/vendor/importer and product. - First time right process for product & approvals. - Establish protocols for process and Packaging SOP & Protocol, batch records, analytical records & Manuals - Establish Guidelines for Raw material / packaging/ Intermediate /Finished material testing and deviation. - Development of Finish specs and inspection report for products for clearance. - Product deviation approval and impact of deviation on product & business. - Quality excellence of imported products through protocol and checklists. - Standardization & upgradation of RTO process for improvement. - Standardization and cross pollination of process instruction & best quality procedures across the manufacturing units. - Management of change controls of products & process for approvals. - To coordinate with various functions such as contract manufacturers, R&D & supply chain as per requirement. - Analysing & review of quality related issues with R&D, technical, SCM & production team. - Handling & evaluation of all customer complaints. Tracking & monitoring of implementation & effectiveness of counter measures. Tracking of RCA/ CAPA for any failure. - PM Supplier process audits & improvements. Ensuring quality of product related supplier parts & tracking of supplier related queries. - Supplier questionnaire, evaluation and approval process. - Vendor audit and new vendor approvals for Contract manufacturer and PM suppliers. Functional - NPD process/procedure implementation, review and approvals. - Tech transfer protocol implementation and approval, close working with product team. - NPD/EPD product samples, first sample approval and storage of FG for future ref. - QMS-development of procedure, protocols and implementation. - QMS record tracking for legal, QA, Tech transfer, incoming spec, FG specs and FGIR. - Training to WH & Contract manufacturer team for SOP's. - Enabling cross pollination of best practices throughout the CM's and vendors. - Quality excellence of imported products through protocol and checklists. - Preparation and assurance of standard quality excellence SOP's for CM's and vendors. - Adherence to quality processes & systems. - Driving execution of activities for reduction of customer complaints. - NPS score improvement plan and control. - Quality audits, closure and follow-ups for CAPA. - Customer complaint handling, RCA/ CAPA and action plan. - Develops quality assurance plans by conducting risk assessments; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories. - Tracking of RTO's data for products, evaluation and control measures as improvement. - Visits to PM supplier for quality issues, audit and improvement plan People development - Take overall responsibility for people development initiatives and building up in- house capabilities for the employees in the department - Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members - Contribute towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities to enable readiness for higher roles - Actively participate in HR initiatives to drive overall employee engagement and motivation - Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. C. Key Result Areas - Product Quality improvement at CM/Warehouse - Reduction of error during the kiting operation - Tracking RTO Data as control measure as improvement - Reduction of Customer complain by developing risk assessment plan D. Key Interfaces Internal Interfaces - Demand planning Team (Inputs for Plan, Demand) - Customer delight Inputs - Quality & Regulatory Affairs (Incoming Material Quality Checks) External Interfaces - CM Partners Suppliers E. Educational and Experience Requirements Minimum Requirement & Desired : - MSc/B.Pharma - Advanced Excel - Strong communication skills Desired : Degree in MBA from Tier 1 or 2 institute is desirable Experience : 8-14 years of experience in Quality Desired : - Experience of leading Quality function in a startup/fast changing environment will be an added bonus - Candidate should have business mindset and strong problem solving skills.

Delhi NCR

Anywhere in India/Multiple Locations

Quality Head - D2C Personal Care Segment 

Job Description for Quality Head - D2C Personal Care Segment  in Hirepedia in  Delhi NCR Anywhere in India/Multiple Locations for (7-15) years of experience. Apply Now!