Quality Culture in the group:

- The key role is to create the right Quality environment in the India operations

- This is a role that has to change the quality focus in India operations with regular reviews, plant visits, discussions, trainings; target is to get the quality perspective of India operations at par with OEM expectations

- Institutionalize robust QMS system in the group

- Continuous training and awareness

- Build processes and systems to ensure Zero Defect Quality

Final Product Quality:

- Overall responsibility for all product quality issues including generation of CAPA and 8D by the plant

- Approval of all product testing protocols & performance testing schedules.

- Overall set up of quality function at each of the units and creating the right balance between investment in Cost of Good Quality v Cost of Bad Quality incurred due to issues

- Responsible for ensuring customer communication and resolution of quality related conflicts/issues is done by the plants local team in a timely and correct manner

- Responsible for all customer / product quality related CAPA's/CAR's.

- Responsible for quality level (ppm) & cost of poor-quality reduction / reviews and improvement planning and control on delivered product quality.

- Responsible for ensuring corrective actions taken for past quality issues are being followed in a sustained manner and no re-occurrence of the past issues

- Responsible for regular interactions with customers on Quality issues.

- Responsible for feedback on Quality PPM on supplier portals. Management of JD excellence, JDSN portal data

Process Quality:

- Responsible for creating processes for quality measurements of process quality through manufacturing-embedded inspectors and monitoring the same with plants to ensure these are up to date and functioning well

- Responsible for all process quality communication to manufacturing managers.

Receipt Quality & SQA (Supplier Quality Assurance):

- Responsible for all supplier quality management systems along with SCM.

- Responsible for supplier quality development activities along with SCM.

- Responsible for all quality CAPA at receipt of material.

Standards Room:

- Responsible for creating a structure to ensure all activities of the standards room (calibration, maintenance of masters, supplier services, measurement standards).

- Responsible for all measurement systems analyses.

- Responsible for planned product and tooling layout inspections.

- Knowledge of Metallurgy, Drawing & ability to guide all functions on means results to results to resolve issues.

Metallurgical Laboratory:

- Should have knowledge of steel making processes like Heat Treatment & Finishing operations.

Training & Development

- Responsible for training of manufacturing staff and employees on quality in coordination with HR.

Organization Development

- Role-KRA definition & recruitment approvals with Region -Head of unit level quality staff and managers.

- Quality function's competence (structures, systems, people) development.

General Management

- Representation of the quality function within unit forums & with customers/suppliers.

- Inputs to manufacturing and administration staff for improvements in quality of processes/products/service.

- Conflict resolution between unit functions and quality.

- Conflict resolution between unit and customers/suppliers about quality.

- Responsible for Quality ppm.

- Responsible for external audits by certifying bodies.

1. Warranty claims - Reduction

2. Zero defect quality - Culture building

3. Quality Customer End PPM - reduction upto Zero

4. Company wide QMS implementation

5. Cost of Poor Quality

6. Cost of Good Quality

7. All Quality related MIS in the India operations

8. Establishment of standards