Quality Assurance Manager

Quality Assurance Manager

Job Location : Mumbai, Hyderabad, Delhi, Ahmedabad, Bangalore.

Experience: 4 to 6 years

Role Purpose:

- To lead food safety, hygiene, and quality in bakery and pastry production by developing, improving, and ensuring effective systems are in place.

- This role is central in making sure all safety standards and legal requirements are met from raw

material receipt to finished product delivery.

Main Responsibilities:

Food Safety System Development:

- Oversee and improve food safety management systems for the kitchen.

- Implement and maintain HACCP plans and ensure all critical control points are managed. Introduce improvements based on audit findings, new regulations, or process changes.

- Keep all food safety documentation and records accurate and up-to-date.

- Prepare the kitchen/team for regulatory audits (FSSAI, FDA, ISO 22000, BRC).

- Conduct root cause analysis when issues arise and put long-term fixes in

Hygiene and Cleanliness .

- Create and maintain cleaning schedules for kitchens, work areas, storage, and equipment. o

- Monitor hygiene practices daily, ensuring staff follow safe procedures.

- Lead regular hygiene inspections, address gaps, and coach the team.

- Oversee pest control as part of the overall hygiene program set up, monitor, and log pest

management actions.

Product Quality:

- Set standards for product taste, texture, shelf life, and appearance.

- Check product quality throughout production and after packaging.

- Work with production, R&D, and warehouse to support product consistency and respond to any

process changes.

Training and Team Development:

- Train staff on food safety systems, hygiene practices, allergen control, and proper documentation

- Build a culture of accountability for food safety across the team.

- Communicate updates and improvements to staff clearly and regularly.

Customer Complaint Response:

- Investigate food safety or quality complaints quickly.

- Use complaint trends to guide system improvements and staff retraining

Key Indicators for Success:

- 100% audit compliance (food safety and hygiene)

- No customer complaints arising from safety or hygiene failures

- Consistent product quality (taste, texture, appearance)

- Low incidents of food safety or hygiene breakdowns

- Timely completion of corrective and preventive actions (CAPA)

Qualification & Experience:

- Graduate in Food Technology, Microbiology, Hygiene, or Science

- 4 to 6 years experience in food QA, bakery/pastry kitchen production preferred

- Should have been part of designing, maintaining, and auditing food safety systems .

Key Skills:

- Ability to develop and improve systems

- Strong leadership on shopfloor

- Good problem-solving and analysis

- Training and coaching skills

- Record-keeping and attention to detail