Quality & Process Lead to drive product quality, process excellence, and compliance across (Test & Measurement System, Product Engineering Services, Automation, IT/IOT Development domains). domains, ensuring adherence to AS9100D / ISO 9001 / ISO 27001 standards, leading continuous improvement, and managing customer, supplier, and internal quality processes.

Key Responsibilities

Quality Control & Compliance

- Oversee and execute quality control activities for (Test & Measurement System, Product Engineering Services, Automation, IT/IOT Development domains) of OSL products.

- Prepare and implement Quality Control Plans for all products.

- Ensure compliance with AS9100D / ISO 9001 / ISO 27001 standards and internal quality requirements.

- Monitor product quality across all lifecycle stages including production, integration, and testing.

Process Excellence & Standardization

- Drive process standardization and continuous improvement initiatives across functions.

- Identify process gaps, inefficiencies, and risks, and implement corrective improvements.

- Establish and monitor process KPIs to ensure operational effectiveness.

- Promote a culture of quality and process discipline across the organization.

Issue Resolution & CAPA

- Lead investigations into product and process-related quality issues using Root Cause Analysis (RCA).

- Drive effective Corrective and Preventive Actions (CAPA) and ensure closure.

- Track recurring issues and implement systemic improvements.

Performance Monitoring & Reporting

- Report quality and process performance metrics to senior management periodically.

- Highlight risks, non-conformities, and improvement opportunities.

- Enable data-driven decision-making for quality and process enhancements.

Customer Interface & FAT

- Act as the quality SPOC during Factory Acceptance Tests (FAT) and customer audits.

- Ensure customer quality expectations and compliance requirements are met.

- Address customer observations and ensure timely closure.

Team Development & Training

- Provide guidance and mentorship to QC/QA team members and cross-functional teams.

- Conduct internal trainings to promote quality awareness and process understanding.

Documentation & SOP Management

- Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation.

- Ensure proper documentation, traceability, and control of quality and process records.

Supplier Quality & Process Audits

- Plan and conduct supplier audits focusing on quality and process compliance.

- Evaluate supplier processes, identify gaps, and ensure corrective actions are implemented.

- Monitor supplier performance and ensure alignment with OEPL standards.

Additional Responsibilities

- Handle any other quality and process-related responsibilities as required from time to time.

Key Performance Indicators

- First Pass Yield (FPY %), defect rate (PPM), and overall product quality across lifecycle stages.

- Number of audit non-conformities and compliance level with AS9100D / ISO 9001/ ISO 27001.

- CAPA closure rate, average resolution time, and recurrence of quality issues.

- Process efficiency improvement (cycle time reduction %) and number of continuous improvement initiatives delivered.

- Customer complaints, FAT pass rate, audit observations, and customer satisfaction score (CSAT).

An Ideal candidate shall be

- 7-12 years of experience in Quality, Process Excellence, or Manufacturing (preferably aerospace/defence domain).

- Strong hands-on experience in QC/QA practices and Quality Management Systems aligned with AS9100D / ISO 9001 / ISO 27001.

- Experience working across multidisciplinary domains such as (Test & Measurement System, Product Engineering Services, Automation, IT/IOT Development domains).

- Proven expertise in Root Cause Analysis (RCA), CAPA, and continuous improvement methodologies like Lean / Six Sigma.

- Experience in handling customer audits, Factory Acceptance Tests (FAT), and supplier quality audits.

- Strong process orientation with the ability to drive standardization, efficiency improvements, and KPI-based performance tracking.

- Excellent analytical, problem-solving, and decision-making skills.

- Effective communication and stakeholder management skills to work across cross-functional teams and leadership.

- Strong documentation and reporting skills with attention to detail and compliance.

- Self-driven, proactive, and result-oriented mindset with leadership and team mentoring capabilities.

Qualifications

- Bachelor's or Master's degree in Engineering or related discipline.

- 7-12 years of experience in Quality, Process Excellence, or Manufacturing/Defence domains.

- Strong knowledge of AS9100D / ISO 9001 / ISO 27001 standards and process improvement methodologies

Desirable Soft Skills:

- Strong analytical and problem-solving skills.

- Effective communication and stakeholder management.

- Leadership and mentoring abilities.

- Strong organizational and documentation skills.

- Ability to work in a fast-paced, cross-functional environment.

Desirable Technical Skills:

- Experience in QMS implementation, QC/QA practices, and process optimization.

- Strong understanding of RCA, CAPA, Lean, Six Sigma, or similar methodologies.

- Familiarity with multidisciplinary product environments (Test & Measurement System, Product Engineering Services, Automation, IT/IOT Development domains).

- Experience in supplier audits and quality management.

- Strong documentation and reporting capabilities.

Reports

Div Head for day-to-day functioning and may require to coordinate with cross functional leads