Quality Analyst - P&C Insurance Operations

Description:

Key Responsibilities:

- Conduct quality audits and reviews on P&C insurance processes, ensuring accuracy, completeness, and compliance with established underwriting and operational standards.

- Verify accuracy of new business submissions, including insured details, risk factors, and supplemental information.

- Ensure timely acquisition, validation, and proper filing of underwriting and policy documentation.

- Evaluate end-to-end underwriting support processes (new business, renewals, endorsements, cancellations, etc.) to identify errors, process gaps, and improvement opportunities.

- Prepare and maintain quality reports, dashboards, and performance metrics to track audit findings and trends.

- Collaborate with operations, training, and underwriting teams to develop corrective action plans and monitor implementation effectiveness.

- Ensure adherence to regulatory and compliance requirements in all operational activities.

- Support continuous process improvement initiatives aimed at enhancing quality, efficiency, and customer satisfaction.

Required Qualifications & Skills:

- 6-8 years of experience in quality assurance or audit functions within P&C insurance operations

- Strong knowledge of US P&C insurance processes, products, and regulatory guidelines

- Proven experience in quality frameworks, audit methodologies, and RCA (Root Cause Analysis)

- Excellent attention to detail, analytical, and documentation skills

- Strong communication and stakeholder management abilities

- Proficiency in MS Excel, audit tools, and reporting systems