Quality Analyst - Compliance

Position Summary:

- The Quality Analyst will support the Head of Compliance in overseeing regulatory adherence across all business operations.

- This role is critical in monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks.

- The ideal candidate has a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws.

Key Responsibilities:

Regulatory Oversight:

- Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws.

- Support the implementation and maintenance of compliance policies, procedures, and control frameworks.

Audit & Monitoring:

- Conduct internal audits, account activity, and communication logs.

- Manage and prepare for external audits by clients or regulators.

Complaint Management:

- Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.

- Analyze complaint trends and propose corrective actions.

Training & Awareness:

- Develop and deliver compliance training modules for new hires and ongoing employee certification.

- Collaborate with department leads to ensure consistent compliance culture.

Risk Assessment:

- Identify areas of potential compliance risk and escalate concerns with recommended mitigation strategies.

- Stay informed about regulatory changes and updates and communicate impacts to leadership.

Vendor & Data Privacy Oversight:

- Ensure third-party vendors handling consumer data adhere to company security and privacy protocols.

Required Qualifications:

- Master's/Bachelor's degree

- 3-5 years of experience in a compliance or risk management role within a debt collection.

- Deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations.

- Strong analytical and investigative skills.

- Excellent written and verbal communication abilities.

- Ability to manage multiple projects and deadlines.