PwC - Manager - Strategist CX Led

Job Title : Manager - Strategist (CX-Led)

About the Role:

- We are seeking a Manager Strategist who combines structured strategic thinking with creativity and customer-centric problem-solving. This role sits at the intersection of consulting, strategy, and customer experience (CX) designed for someone who thrives on solving complex business problems while crafting meaningful customer journeys.

- This is a left + right brained role: analytical rigor meets creative vision. Ideal for candidates from top-tier consulting or strategy backgrounds who are excited to shape business direction while staying close to customers and experiences.

Key Responsibilities:

- Strategic Problem Solving: Lead structured problem-solving on key business questions, applying frameworks and analytical approaches to shape decisions at leadership levels.

- CX-Led Strategy: Translate customer insights and experience gaps into clear strategic priorities, new initiatives, or business transformation roadmaps.

- Consulting Excellence: Drive end-to-end strategy projects from scoping and hypothesis building to stakeholder management and execution planning.

- Innovation & Design Thinking: Partner with cross-functional teams (Product, Marketing, Digital, Operations) to design innovative solutions and differentiated customer experiences.

- Storytelling & Influence: Craft compelling narratives, strategic presentations, and board-level communications that balance data with storytelling.

- Execution Leadership: Work closely with business and product owners to operationalize strategy, ensuring recommendations translate into measurable impact.

What Youll Bring:

Education: MBA from a Tier-1 B-School

Experience:

- 6-10 years of experience in top-tier management consulting, strategy, or CX-led transformation roles.

- Proven track record of leading strategic projects with cross-functional impact.

Skills Mix:

- Analytical: Strong problem structuring, business modeling, and data interpretation skills.

- Creative: Comfort with ambiguity, human-centered design, and generating innovative CX solutions.

- Communication: Exceptional presentation, storytelling, and senior stakeholder engagement.

- Execution: Bias for action with the ability to move from strategy to operational plans.

- Exposure to digital-first businesses, customer journey design, or product strategy is a strong plus.

Why This Role?

- Opportunity to shape strategy and experience for a growing business at a pivotal time.

- Blend the strategic discipline of consulting with the creativity of CX and design.

- Work with senior leadership on high-impact problems while owning tangible outcomes.

- A dynamic environment where strategic thinkers with creative instincts thrive.