About PTC:

PTC is a global software company whose CAD, PLM, ALM and SLM solutions help industrial companies design, make and service products. With more than 7,000 employees worldwide, we are building a connected, inclusive culture where people do their best work.

The opportunity:

As Sr Director, People Operations (Shared Services), you will own the engine room of the employee experience. You will lead the Pune-based team that delivers HR services from hire to retire to employees and managers in every region, and you will shape how PTC scales People operations through standardisation, automation and data.

What you will do:

- Define and execute the multi-year vision and roadmap for global People Operations shared services.

- Serve as the senior People leader at the Pune site, representing the function in global leadership forums.

- Build, coach and develop a high-performing, multi-layered team.

- Own end-to-end delivery of HR services across the employee lifecycle.

- Drive continuous improvement with Lean Six Sigma methods.

- Co-own the HR technology roadmap with People Technology and IT.

- Ensure HR processes comply with employment law, data privacy and internal-audit requirements.

- Lead large global programs, including system implementations and M&A integration.

What you bring:

- 15+ years of progressive experience in People Operations, including at least 8 years leading HR operations or shared services for a multinational.

- 10+ years of progressive people management experience, leading large, multi-site and multi-country teams.

- Hands-on Workday experience, with deep expertise in end-to-end HR processes and case management tools.

- Demonstrated success in process re-engineering, automation and digital transformation.

- Strong working knowledge of global employment regulations, data privacy and controls.

- Bachelor's degree in HR, Business or a related field, plus Lean Six Sigma Green Belt certification or higher.

How success is measured:

- SLA attainment across HR service tiers.

- Employee and manager satisfaction with HR services.

- Share of inquiries resolved through self-service or automation.

- Cost per employee served and cost-to-serve.

- Data accuracy and audit outcomes.

- Team engagement, attrition and bench strength.