Prudent Insurance Brokers - Assistant Vice President - Client Servicing - Employee Benefits Practice

Experience: 10 - 20 Years

Location: Corporate Headquarters

Industry: Insurance Broking / General Insurance

Education: Bachelors or Masters Degree; Insurance certifications (III/CII) preferred

Role Summary :

- We are seeking a high-caliber Assistant Vice President (AVP) of Employee Benefits to lead our client retention and portfolio management strategy.

- In this senior leadership role, you will act as a "Client Success Architect," overseeing a massive portfolio of corporate employee benefit accounts with a focus on high-touch service and strategic retention.

- You will be responsible for leading large teams to deliver seamless health and general insurance solutions, ensuring that client needs are translated into actionable service delivery models.

- The ideal candidate possesses deep technical expertise in Employee Health Insurance (GMC/GPA/GTL) and has a proven track record of managing long-term corporate relationships through upselling, cross-selling, and proactive risk advisory.

Responsibilities Portfolio Retention Strategy:

- Implement and oversee the delivery strategy for the Employee Benefits practice, ensuring maximum customer satisfaction, dependence, and long-term service patronage.

- Corporate Relationship Governance: Build and maintain high-level relationships with key stakeholders at corporate client organizations (HR Directors, CFOs, and Benefits Managers).

- Needs Assessment & Customization: Conduct deep-dive consultations with clients to identify evolving benefit requirements and orchestrate the adjustments necessary to meet complex corporate needs.

- Technical Product Advisory: Leverage advanced technical knowledge of Employee Health Insurance and General Insurance products to advise clients on plan design, policy wording, and market trends. Omnichannel Client Engagement: Utilize various communication mediums to engage with customers, providing rapid assistance, dispute resolution, and expert guidance on complex claims.

- Revenue Expansion: Drive the growth of the existing portfolio by identifying opportunities for upselling higher coverage limits and cross-selling ancillary general insurance products.

- Service Level Management: Ensure that all agreed-upon deliverables and SLAs (Service Level Agreements) are met with precision and timeliness across the entire client base.

- Large-Team Leadership: Lead, mentor, and manage a large team of client servicing professionals, fostering a culture of responsiveness and technical excellence.

- Strategic Product Updates: Keep corporate customers informed regarding the latest insurance product innovations, regulatory changes, and value-added service offerings.

- Stakeholder Collaboration: Partner with underwriting, claims, and placement teams to ensure seamless end-to-end service delivery and client satisfaction.

- Technical Requirements Insurance Mastery: 5-10 years of specific experience within the General Insurance or Insurance Broking sector, with an emphasis on corporate accounts.

- Service Experience: Minimum 10-20 years of total experience in professional Client Servicing and relationship management.

- Product Depth: Advanced technical knowledge of Group Medical Cover (GMC), Group Personal Accident (GPA), and Group Term Life (GTL) insurance frameworks.

- Software Proficiency: Expert-level skills in Microsoft Excel (for data analysis/reporting), PowerPoint (for client presentations), and Word.

Preferred Skills Certifications: Licentiate, Associate, or Fellowship from the Insurance Institute of India (III) or Chartered Insurance Institute (CII) is a significant advantage.

- Analytical Skills: Ability to analyze claims data and loss ratios to provide strategic renewal recommendations to clients.

- Negotiation Mastery: Proven ability to negotiate policy terms and premiums with insurers on behalf of large corporate groups.

- Core Competencies Strategic Decision-Making: Ability to make high-impact decisions regarding client portfolios and team resource allocation.

- Communication Excellence: Superior verbal and written skills for board-level presentations and complex conflict resolution.

- Active Listening: Exceptional ability to determine underlying client needs and pain points efficiently.

- Leadership & Empathy: Strong capability to lead large, diverse teams while maintaining a focus on individual professional development and high morale.