About this Role : - We are seeking a highly experienced and results-oriented Director of D2C Freight Operations to lead and oversee our Direct-to-Consumer (D2C) logistics operations. - The Director will be responsible for the efficient management of courier partners, handling first mile and last mile escalations, client-facing activities, and ensuring the overall coordination of open cases. -The ideal candidate will have a deep understanding of D2C freight operations, be capable of creating performance dashboards, and be proficient in managing returns, RTO (Return to Origin) performance, and delivery TAT (Turnaround Time). Roles and Responsibilities : - Courier Partner Management: Oversee and manage courier partner relationships for smooth D2C freight operations. - Escalation Management: Effectively address first mile and last mile escalations, ensuring timely resolution and service quality. - Clients Interaction: Act as the primary client point of contact, addressing concerns, maintaining strong relationships, and providing solutions. - Performance Dashboards: Develop and maintain performance dashboards for monitoring and analyzing D2C freight operations. - Returns and RTO Performance: Monitor and enhance returns and RTO process performance to meet industry and client standards. - TAT Compliance: Ensure consistent compliance with delivery and RTO TATs for D2C freight operations and take corrective actions when necessary. - Process Understanding: Possess a comprehensive understanding of the End-to-End Non-Delivery Report (NDR) flow, resolve weight discrepancies efficiently, and demonstrate strong soft skills for effective communication. - Understanding of E2E NDR Flow: Possess a comprehensive understanding of the End-to-End Non-Delivery Report (NDR) flow to minimize non-delivery instances. - COD Remittance: Maintain a basic understanding of Cash-on-Delivery (COD) remittance processes and ensure accurate handling. - Weight Discrepancy Resolution: Identify and resolve weight discrepancies in the D2C freight process, minimizing operational errors. Key Skills & Qualifications : - Bachelor's degree in logistics, supply chain management, or a related field. Master's degree is a plus. - Proven experience in D2C freight operations with a minimum of 7 years in a leadership role. - Strong knowledge of logistics and supply chain processes, with a focus on direct-to-consumer operations. - Exceptional analytical and problem-solving skills. - Proven client-facing experience and relationship management. - Ability to create and interpret performance metrics and KPIs. - Excellent interpersonal and communication skills. - Proficiency in Microsoft Excel and other data analysis tools. About Prozo : Prozo is an integrated supply chain company enabling fast fulfillment through its pan-India warehousing & freight network, powered by an end-to-end supply chain tech stack & control tower. Think of 'Prozo' as an 'AWS of supply chain' where companies of all sizes can get access to enterprise-grade supply chain capabilities on a pay-per-use basis. Whether you are a D2C brand, mid-market SME or a large enterprise, Prozo's supply chain stack can help you get to your B2B, B2C & D2C customers in a fast, efficient and cost-effective manner. Prozo's key offerings are: 1.PFN - Prozo Fulfillment Network: A pan-India network of 30+ multi-channel, tech-enabled, ready-to-move-in warehouses measuring over ~1.5 Mn Sq ft, unified by PWLP 2.PLN - Prozo Logistics Network: A pan-India logistics network covering 20,000 + pin codes & all types of freight services; D2C E-commerce Freight, FTL (Full Truck Load), PTL (Part Truck Load) or Hyperlocal Freight. 3. PWLP - Prozo Warehousing & Logistics Platform: A 5-part Tech Stack comprising Warehouse Management System (ProWMS), Order Management System (ProOMS), Shipping Platform - ProShip, Optimisation & Growth Platform - ProPlanning & ProInsights and Performance Management Platform - Control Tower & Command Center. 4. PRN- Prozo Retail Network: E-commerce reseller services on 20+ online platforms. Think of this as a cloudtail of all platforms. Brands can leverage on Prozo Fulfillment Network (PFN), Prozo Logistics Network (PLN), Prozo Warehousing & Logistics Platform (PWLP) and Prozo Retail Network (PRN) as needed to power-up their businesses.

Gurgaon/Gurugram

Prozo - Director - D2C Freight Operations 

Job Description for Prozo - Director - D2C Freight Operations  in PROZO INTEGRATED LOGISTICS PRIVATE LIMITED in  Gurgaon/Gurugram for (7-10) years of experience. Apply Now!