Key Responsibilities : - Oversee and ensure smooth functioning of multiple warehouses in the region - Define SOPs and Ensure smooth onboarding and operations of clients - De- ne the KRA's of the team members and monitor them regularly. Mentor, coach and motivate the employees to meet their KRA's. - Ensure all client SLAs are adhered to - Manpower management and retention - Conduct monthly, quarterly, and annual KRA discussions with the operations managers and submit reports, provide feedback and drive improvements. - Responsible for ensuring customer retention and delight - Coordinate with the various functions within the organization to manage internal and external deliverables. - Manage contracts and relations with various stakeholders, vendors, customers, partners, etc - Ensure compliance with applicable laws, evaluate risk, and lead quality assurance efforts. Good to Have : - Experience handling b2c e-commerce operations for large clients across multiple warehouses/ fulfillment centers - Ability to manage large teams - Comfortable in a fast paced, dynamic environment - Tech-savvy and understanding of platforms of various OMS and WMS systems like Unicommerce, Vinculum etc. - Excellent communication, analytical and presentation skills. - Experience leading large teams and working with senior leaders across functions - Qualification: Postgraduate/MBA with 5+ years of experience or undergraduate with 8+ years of experience About Prozo: Prozo is an integrated supply chain company offering: - Omni-channel warehousing & fulfilment - Supply Chain Technology - Freight - Multi-channel distribution on 20+ online platforms More about Prozo We are a middleware between the brand and offline/online retailers and help small/medium size brands get a distinctive supply chain and distribution edge. With more than 500,000 sellers selling on online platforms and brands finding it more and more difficult to establish themselves on these platforms, Prozo helps these brands become supply chain and distribution-ready on these platforms by offering them "tech, fulfilment, and distribution" as-a-service.

Gurgaon/Gurugram

Prozo - Deputy General Manager/General Manager - Operations 

Job Description for Prozo - Deputy General Manager/General Manager - Operations  in PROZO INTEGRATED LOGISTICS PRIVATE LIMITED in  Gurgaon/Gurugram for (5-14) years of experience. Apply Now!