Providence Global Center - Principal Program Manager

About Providence

Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

- Best In-class Benefits

- Inclusive Leadership

- Reimagining Healthcare

- Competitive Pay

- Supportive Reporting Relation

The Endpoint Engineering Services team manages all the client endpoints across our enterprise: Windows and Apple desktops, laptops, iPhones, and iPads. We are responsible for ensuring that endpoints and their software are up to date with the latest approved OS version, patched, application delivery is maintained, and overall health is maintained. We ensure a seamless experience for caregivers through a centralized tool that automates many of these transactions.

End User Computing Program Manager is responsible for planning, governing, and delivering EUC programs that enable a productive, secure, and consistent end-user experience across the organization. This role oversees multiple EUC initiatives such as device lifecycle management, operating system deployments, collaboration tools, endpoint security, virtualization (VDI), and user experience improvements-ensuring alignment with business goals, security standards, and IT strategy

- Managing backlog in ADO, documenting requirements, and working with engineering teams to deliver automation, Product development and other Engineering programs/ products

- Own and manage the EUC program roadmap, covering desktops, laptops, mobile devices, VDI, collaboration platforms, and peripheral services

- Translate business requirements into actionable EUC programs and delivery plans.

- Establish and enforce EUC governance frameworks, standards, and operating models.

- Partner with Service Desk and EUC Operations to ensure smooth transitions from project to BAU.

- Lead cross-functional teams including engineers, architects, project managers, and vendors

- Taking care of building, automating, and developing large scale distributed systems from ground up

- Bachelor's degree in IT, Engineering, Business, or related field (master's preferred)

- 8-12+ years of IT experience, with 5+ years in EUC or workplace technology programs

- Program/Project Management certifications preferred (PMP, PgMP, SAFe, ITIL).

Strong understanding of EUC technologies, including:

- Windows/macOS lifecycle management

- Microsoft 365 & collaboration tools

- Endpoint management (Intune, SCCM, JAMF, etc.)

- VDI/DaaS (Azure Virtual Desktop, Citrix, VMware)

- Endpoint security and zero trust concepts

- Proven experience managing complex, multi-year IT programs

- Manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery

- Expertise in program governance, dependency management, and executive reporting

- Experience understanding technical architecture and design aspects in Infrastructure and Application space

- Communicate project status to partners and several important teams around the organization. Proactively identify and resolve issues that may impair the team's ability to meet strategic, financial, technical, and customer's goals

- PMP, CSM, CSPO or any other relevant certification in related space will be added .advantage. Knowledge or exposure on LEAN, Six Sigma, KANBAN

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