PropChk - Customer Success Manager

Job Overview:

We are looking for a dynamic and customer-focused Customer Success Manager to join our team in Hyderabad.
The ideal candidate will be responsible for ensuring a smooth post-sale journey for customers, fostering long-term relationships, driving customer satisfaction and retention, and identifying opportunities to improve customer experience.

Key Responsibilities:

- Act as the primary point of contact for customers post-sales, ensuring a seamless onboarding and service delivery process.

- Understand customer needs and use insights to improve customer experience and satisfaction.

- Build and maintain strong, long-term relationships with customers to ensure repeat business and referrals.

- Collaborate with internal teams (operations, technical, inspection, and support) to resolve customer issues promptly.

- Monitor customer accounts, track service usage, and proactively address concerns or potential drop-offs.

- Provide product training or walkthroughs where necessary to ensure customer success.

- Collect and analyze customer feedback to identify trends and suggest improvements to services and processes.

- Maintain a high level of professionalism and empathy in all customer interactions.

- Prepare and present customer success reports to management as required.

Required Qualifications & Skills:

- 25 years of experience in Customer Success, Account Management, Client Servicing, or similar roles.

- Strong analytical skills to understand and solve customer needs.

- Excellent interpersonal, communication, and problem-solving skills.

- Proven ability to build and maintain strong customer relationships.

- High emotional intelligence and a customer-first mindset.

- Proficiency in using CRM tools, MS Excel, and communication platforms.

- Ability to handle multiple accounts and prioritize effectively.

Preferred:

- Experience in the real estate, proptech, or home inspection industry.

- Knowledge of property transaction processes and home inspection terminology.

- Fluency in local languages in addition to English is an advantage.

What We Offer:

- A customer-centric, energetic, and supportive team environment.

- Opportunities for career growth in the proptech space.

- Competitive salary and performance incentives.

- Health benefits and employee wellness initiatives