Prop-Keys Consulting - Specialist - Workforce Management

Job title: Workforce Management (WFM).

Location: Gurugram (Hybrid).

- We are looking for an experienced Workforce Management (WFM) professional with 3-5 years of experience in WFM, operations planning, or a similar role ideally within the life insurance or financial services domain.

- This role focuses on: Work allocation, Productivity monitoring, Issue resolution, Performance reporting.

- You will work closely with cross-functional teams (QA, Training, Tech, Ops) to ensure smooth workflow execution, SLA adherence, and continuous process improvement.

- You will also handle L3-level escalations and drive data-backed decisions using tools like Excel and Power BI.

What We're Looking For:

- 3+ years of experience in WFM or operations planning.

- Strong background in work allocation and queue/workflow management.

- Proficiency in Excel, Power BI, and tools like OnBase or Salesforce.

- Experience working in fast-paced operations and collaborating with leadership.

- Excellent stakeholder management, communication, and problem-solving skills.

- Domain experience in insurance or Finance is required.

Bonus Points:

- Six Sigma coursework or certification.

- LOMA or relevant insurance certifications.

- Looking forward to discussing this opportunity with you! Please feel free to share your resume to shivangi.