Role Overview:

The Project Manager F&A Operations & Transformation is an execution-focused delivery role responsible for the structured planning, governance, and end-to-end delivery of Finance & Accounting outsourcing programmes and transformation initiatives. Operating across the full programme lifecycle from transition and implementation through to steady-state stabilisation and continuous improvement, this role ensures that client commitments are met with rigour, predictability, and measurable value.

Objective of the Role:

- Deliver F&A outsourcing and transformation programmes on time, within budget, and to agreed scope consistently meeting or exceeding client SLA commitments and contractual delivery milestones.

- Establish and maintain robust programme governance structures Steering Committees, RAID registers, project charters, and escalation frameworks across all active workstreams and client programmes.

- Coordinate cross-functional delivery teams spanning process, technology, data, transition, and change management to ensure accountability, alignment, and delivery momentum throughout the programme lifecycle.

- Manage client stakeholder expectations at all levels from operational process owners to C-suite sponsors providing structured, consistent, and transparent communication on programme status, risks, decisions, and financial performance.

- Own programme-level accountability for delivery execution, ensuring that milestones are met, risks are managed proactively, and benefits realisation targets are tracked and reported against agreed baselines.

Key Responsibilities:

- Develop and maintain comprehensive programme plans encompassing work breakdown structures (WBS), resource allocation models, budget trackers, and milestone schedules.

- Own and maintain a comprehensive RAID register ensuring timely identification, quantification, escalation, and resolution of delivery risks.

- Serve as the primary delivery point of contact for stakeholders, managing day-to-day programme communication.

- Lead and motivate multi-disciplinary delivery teams comprising process analysts, transition managers, technology leads, data migration specialists, and change management practitioners.

- Define and baseline programme benefits in alignment with the approved business case covering cost savings, headcount optimisation, process efficiency gains, cycle time reduction, and STP rate improvement.

Qualifications & Experience:

- 8+ years of project and programme management experience, with a minimum of 5 years delivering F&A outsourcing transitions, BPO transformations, or Shared Services implementations.

- Demonstrated track record of managing end-to-end programme delivery across F&A domains PTP, OTC, RTR, and FP&A.

- Strong knowledge of ERP platforms (SAP S/4HANA, Oracle Cloud Financials) and outsourcing transition methodologies.

- Professional certifications required: PMP (PMI), PRINCE2 Practitioner, or equivalent.