Job Description:

Program Execution and Delivery:

- Lead and oversee end-to-end digital transformation programs, from inception to post-implementation, ensuring all initiatives align with companys strategic goals and add value.

- Develop and implement comprehensive program plans, outlining milestones, deliverables, budgets, and resources, and monitor progress to ensure successful delivery.

- Identify, assess, and mitigate program risks, ensuring that all potential obstacles are managed proactively.

Change Management and Adoption:

- Drive change management initiatives to prepare the organization for digital adoption, addressing resistance and ensuring smooth transition to new processes and systems.

- Develop and execute strategies for post-rollout adoption, tracking user engagement and supporting the integration of digital solutions into daily operations.

- Engage with stakeholders to promote transformation, fostering a culture that embraces innovation and change.

Stakeholder Engagement and Communication:

- Act as a primary liaison between the Technology team and other departments, building strong relationships with key internal stakeholders, including Operations, Sales and Finance.

- Communicate program objectives, milestones, and outcomes to stakeholders at all levels, tailoring messaging to align with audience needs and ensuring transparency.

- Facilitate workshops and training sessions to promote digital awareness and enhance stakeholder understanding of transformation objectives.

Performance Reporting and Tracking:

- Establish and track key performance indicators (KPIs) to measure the effectiveness and impact of transformation programs.

- Prepare and present regular reports on program progress, challenges, and results to senior leadership, providing insights and recommendations for continuous improvement.

- Analyze feedback from post-rollout adoption to identify areas for enhancement and ensure programs are delivering expected benefits.

Leadership and Team Development:

- Lead cross-functional teams through the program lifecycle, providing guidance, support, and motivation to ensure collaborative success.

- Cultivate a team-oriented environment that encourages knowledge sharing, innovation, and high performance across program teams.

- Mentor and develop team members, fostering a culture of continuous learning and professional growth.

Qualifications:

- 7+ years of experience in Program Management, Digital Transformation, or Enterprise Change Management.

- Experience leading large-scale digital transformation initiatives across multiple business functions.

- Strong understanding of Agile and traditional project management methodologies.

- PMP, PRINCE2, PgMP, Scrum, or Prosci Change Management certification is preferred.