Exp: 5-8 years; Skills and Responsibilities : - Influence future lifetime value through higher product adoption, customer satisfaction and overall health of the client relation - Drive Customer Success Outcomes - Drive new business growth through greater advocacy and reference-ability - Define and Optimize Customer Life-cycle Map customer journey. Develop listening points in the journey (e.g., usage, satisfaction, etc.) Standardize interventions for each point in journey - Define segmentation of customer base and varying strategies - Identify opportunities for continuous improvement and Learn from best practices in industry - Measure the Effectiveness of Customer Success - Define operational metrics for team and establish system for tracking metrics. Create cadence for review within team - Foster collaboration within team and across customer life-cycle - Encourage continuous learning within team Enhance Effectiveness and Efficiency Through - Technology Support systems, Customer marketing software, Reference and advocacy solutions, Customer Success Management platform, Create a company-wide culture of Customer Success : - Align with Marketing around marketing to existing clients - Align with Product around driving product road-map - Align with Finance around measurement and forecasting - Align with Executive Team around key metrics and objectives Skills and Responsibilities : - 5 years- experience in leading customer-facing organizations with Technical background - Ability to manage influence through persuasion, negotiation, and consensus-building Ideally background of post-sale experience - Strong empathy for customers - Deep understanding of value drivers in recurring revenue business models - Analytical and process-oriented mindset - Demonstrated desire for continuous learning and improvement - Enthusiastic and creative leader with the ability to inspire others - Excellent communication and presentation skills - Relevant Bachelor's/Master's degree preference for computer science or related degrees

Delhi NCR

Gurgaon/Gurugram

Project Manager/Client Manager - Customer Success - FinTech 

Job Description for Project Manager/Client Manager - Customer Success - FinTech  in Benchire in  Delhi NCR Gurgaon/Gurugram for (4-9) years of experience. Apply Now!