Roles & Responsibilities: - Understand the primary objectives and scope of portfolio, program, and projects. - Track and monitor strategic initiatives in line with business priorities. - Report on portfolio, program, and project health. - Generate Change Board documents aligned with monthly governance procedures for Divisional Change Board Meetings, including project initiation, monitoring, and controlling project information. - Provide input to and oversight of financial reporting on project costs for program/portfolio level reporting. - Support project/program governance activities, including project setup, monitoring, and maintaining project data. - Attend meetings and capture meeting notes and summaries, including action items and identified owners. - Follow up on action items and outstanding project tasks. - Support identification and maintenance of key milestones, dependencies, and business impact. - Track and monitor the progress of key milestones and relevant tasks, provide updates on progress, and track to closure. - Track and maintain project risks, issues, and open items to support mitigation, closure, or escalation. - Manage program-level Lessons Learned repository; attend Post Project Review meetings to identify key areas of improvement and best practices to drive continuous improvement of project lifecycle processes and templates. - Develop, review, and validate Standard Operating Procedures (SOPs) for business activities. - Assist the program manager in developing program management documents such as budgets, schedules, scope statements, and plans. - Manage the procurement process to ensure timely acquisition of necessary resources. - Monitor program progress and assist in resolving any issues that arise, providing updates to stakeholders. - Support program managers in implementing risk management strategies, resource allocation, and achieving milestone deliverables. - Create and maintain comprehensive program documentation and plans. - Use tools to track program timelines, plans, and expenditures. Business Analysis Activities: - Understand business requirements in the Insurance domain & document project requirements. - Perform business analysis and impact analysis activities for projects. - Create and maintain various project documentation. - Work with the business and project team to elicit, validate, and categories requirements and document data flows and as-is processes using a variety of techniques and methodologies. Management Reporting - Prepare high-level project status presentations for executives to inform stakeholders about project progress. - Create/update Executive reporting materials and packets. - Maintain the Project Portfolio Register. - Review status and progress of projects with project managers and project resources. - Gather and analyze project data to identify trends and issues. Compliance: - Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance, and Gallagher's shared values, in particular, putting clients at the heart of our business. - Comply with the AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly. Gallagher Behaviors Leading Self - Leading Self - Focuses on how we lead ourselves and react to situations. - Integrity and Trust - Focuses on doing the right thing and taking personal responsibility. Leading Others and Relationships - Builds Relationships and Networks - Focuses on building diverse networks and accepting difference. - Collaborates - Focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomes. - Communicates and Influences - Focuses on clear communication, influencing and negotiating. Leading Results - Client Excellence - Focuses on understanding and meeting the needs of internal and external clients for now and the future of a long-term relationship. - Analysis - Focuses on conducting analysis in order to provide requirements and solutions to meet business needs. - Drive for Results - Focuses on performance and removing obstacles to achieve results. Leading the Business - Business Acumen - Focuses on analyzing and solving problems. - Innovation - Focuses on creative thinking, generating new ideas and embedding the necessary change Skills & Competencies: - Knowledge of process and program management: Understanding of program management methodologies and processes to effectively support program activities. - Strong Written and Verbal Communication: Ability to clearly convey information and ideas to team members, stakeholders, and clients. - Presentation Skills: Proficiency in creating and delivering presentations to communicate program status and updates. - Analytical / Business and Process Analysis: Capability to analyze business processes and data to support decision-making and program planning. - Problem Solving: Strong ability to identify issues and develop effective solutions to overcome challenges. - Adaptable and Flexible: Willingness to adjust to changing requirements and environments. - Attention to Detail: Meticulous approach to managing documentation and tasks to ensure accuracy and completeness. - Organizational and Time Management: Skills in prioritizing tasks and managing time effectively to meet deadlines. - Interpersonal Skills: Ability to work collaboratively with diverse teams and build strong relationships with stakeholders. - Technical Proficiency: Familiarity with project management software and tools (e.g., Microsoft Project, Plan View, or Smartsheet).

Bangalore

Pune

Project Manager - BPO 

Job Description for Project Manager - BPO  in InnoQuest Consulting in  Bangalore Pune for (13-16) years of experience. Apply Now!