Project Manager
Description:
Position Overview
The Transition Program Manager is a strategic role responsible for designing, implementing and overseeing enterprise-wide transition initiatives across multiple Shared Service Centres and functional areas.
This role combines program management excellence with change management expertise to ensure seamless organizational transitions that support critical business objectives.
Job Summary
The Transition Program Manager will lead the development and deployment of standardized transition methodologies across Shared Service Centres and multiple business functions.
This role requires managing complex, cross-functional transition programs with timelines exceeding 6 months and carrying moderate to high organizational risk.
The successful candidate will serve as the primary architect of transition frameworks, governance structures and reporting mechanisms while partnering with functional leaders, Learning & Development teams and HR to ensure organizational readiness and successful program delivery.
Key Responsibilities:
Transition Framework & Methodology:
- Design, develop and deploy comprehensive transition methodologies and frameworks aligned with organizational best practices
- Establish standardized transition processes, tools, templates and governance structures applicable across all Shared Service Centres
- Embed transition frameworks across functional areas, ensuring adoption and consistent application
- Continuously refine and optimize transition approaches based on lessons learned and industry best practices
Program Management & Delivery:
- Define, scope, initiate and manage large-scale departmental transition programs from inception through closure
- Lead cross-functional transition initiatives spanning multiple geographies and business units
- Develop detailed program plans, including milestones, dependencies, resource allocation and critical path analysis
- Manage program scope, schedule, budget and quality to ensure on-time, on-budget delivery
- Identify and mitigate program risks and issues through proactive risk management strategies
- Ensure alignment of transition activities with broader organizational strategic objectives
Stakeholder Collaboration & Consulting:
- Partner with functional change leads to consult on and co-design transition plans tailored to specific business needs
- Serve as a trusted advisor to senior leadership on transition strategy, approach and execution
- Facilitate cross-functional workshops and working sessions to drive alignment and decision-making
- Build strong relationships with stakeholders across functions, geographies and organizational levels
- Manage stakeholder expectations and communications throughout the transition lifecycle
Learning & Development Partnership:
- Collaborate closely with L&D teams to develop comprehensive pre-process and process training documentation
- Define training requirements, delivery approaches and execution plans for transition initiatives
- Ensure alignment between transition timelines and training readiness milestones
- Coordinate the development of tailored pre-process training programs to ensure employee readiness
- Monitor training completion rates and effectiveness as key transition readiness indicators
Employee Readiness & Change Management:
- Assess organizational readiness for transitions and develop mitigation strategies for gaps
- Design and implement change management activities to support employee adoption and engagement
- Ensure employees are prepared for process changes through targeted readiness assessments
- Coordinate with HR teams on workforce planning, communication strategies and employee support mechanisms
- Monitor and address employee concerns and resistance throughout transition phases
Coordination & Communication:
- Orchestrate coordination across multiple teams including functional leads, HR, L&D, IT and operations
- Facilitate regular status meetings and working sessions with cross-functional team members
- Ensure seamless information flow between project teams, leadership and stakeholders
- Manage dependencies and interfaces between parallel workstreams and initiatives
Monitoring, Reporting & Governance:
- Establish comprehensive monitoring and reporting frameworks to track transition progress
- Develop and maintain transition dashboards, scorecards and KPIs
- Provide weekly and monthly executive reporting on transition tollgates, milestones and progress
- Prepare and deliver presentations to global executive leadership on program status, risks and decisions required
- Implement governance mechanisms including steering committees and tollgate review processes
- Escalate issues and risks appropriately with recommended mitigation approaches
Required Qualifications:
Education & Certifications:
- Bachelor's degree in Business Administration, Management, Information Systems or related field required
- Master's degree preferred
- Project Management Professional (PMP) certification required or must be obtained within 6 months of hire.
- Transition or Change management certification (Prosci, CCMP or equivalent) preferred
Experience:
- 7-10 years of progressive project/program management experience
- Minimum 5 years managing large-scale, complex transition or transformation programs
- Demonstrated experience with Shared Services environments and multi-site implementations
- Proven track record managing programs with budgets exceeding $1M and teams of 10+ FTEs
- Experience working in matrixed, global organizations with cross-cultural teams
- Background in process improvement, change management or business transformation initiatives
Technical Skills & Competencies:
- Program Delivery Excellence: Proven ability to deliver complex programs on time, within budget and meeting quality standards
- Financial Management: Strong budget development, forecasting and financial tracking capabilities
- Risk Management: Expert in identifying, assessing, mitigating and monitoring program risks and issues
- Estimating & Planning: Advanced skills in developing realistic estimates, schedules and resource plans
- Transition Methodology: Deep understanding of transition frameworks, cutover planning and go-live execution
- Change Management: Expertise in change management principles, stakeholder engagement and adoption strategies
- Process Design: Ability to design, document and implement business processes and operating procedures
Tools & Technology:
- Advanced proficiency in project management tools (MS Project, Smartsheet, Jira or similar)
- Expert-level Microsoft Office skills (Excel, PowerPoint, Visio)
- Experience with collaboration platforms (SharePoint, Teams, Confluence)
- Familiarity with reporting and dashboard tools (Power BI, Tableau or similar)
Leadership & Soft Skills:
- Exceptional leadership and influencing skills without direct authority
- Outstanding communication skills (written, verbal, presentation) for executive audiences
- Strong consulting and advisory capabilities
- Excellent problem-solving and critical thinking abilities
- Ability to navigate ambiguity and drive clarity in complex situations
- Cultural sensitivity and ability to work effectively across diverse global teams
- High emotional intelligence and stakeholder management skills
- Results-oriented with strong attention to detail and quality
Working Conditions:
- This role may require up to travel to Shared Service Centre locations and business units
- Flexibility to accommodate global time zones for meetings and reporting
- Hybrid work environment with expectation of on-site presence for key program milestones
Success Metrics:
- Successful deployment of transition framework across all 6 Shared Service Centres
- Achievement of transition program milestones and tollgates within agreed timelines
- Stakeholder satisfaction scores from functional leaders and executive sponsors
- Employee readiness scores and training completion rates
- Program delivery within budget and scope parameters
- Quality of executive reporting and governance processes
- Risk mitigation effectiveness and issue resolution timeliness
This position is critical to the company meeting its strategic objectives and requires a proven leader who can drive complex organizational change while maintaining operational excellence
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