Program Manager - Vendor & Transition Management

- The Program Manager - Vendor & Transition Management will be responsible for leading end-to-end vendor onboarding, managing transitions of processes/services, ensuring seamless migration, and driving governance across multiple service providers.

- The role requires strong stakeholder management, project leadership, and the ability to streamline vendor operations while ensuring compliance, performance, and delivery excellence.

Key Responsibilities:

- Lead end-to-end vendor onboarding, evaluation, and transition governance.

- Plan and manage transition projects, including timelines, risk mitigation, and resource coordination.

- Develop and monitor vendor performance metrics, SLAs, and operational governance models.

- Drive process improvement initiatives across vendors and internal teams.

- Collaborate with cross-functional stakeholders (Procurement, Ops, Tech, Finance).

- Ensure compliance with contracts, policies, and organisational standards.

- Lead periodic business reviews, performance audits, and escalation management.

- Build transition frameworks, documentation, and standard operating procedures.