Program Manager - SaaS

Description:

- Own end-to-end solution delivery and adoption for assigned products/customers.

- Be in charge of the product roadmap, suggest and incorporate new features into the roadmap as necessary.

- Liaison with the engineering and ML team to develop new product features and drive execution as per product roadmap.

- Be In-charge of deployment at some of our key clients.

- Deliver AI SaaS products end-to-end with 2-3 years of experience in AI SAAS based organization.

- Interface seamlessly with customers, product, and tech teams to ensure smooth execution.

- Manage customer expectations, handle onboarding, and foster long-term satisfaction.

- Support travel for client meetings and implementations.

- Stay attentive to details, proactively resolve issues, and contribute to product feedback loops.

Required Skills & Experience:

- 2-3 years in product delivery for AI SaaS startups, with hands-on experience in customer-facing roles.

- Proven track record interfacing with customers, product/tech teams, and managing expectations/onboarding.

- Familiarity with AI tools like chatbots

- Attentive, communicative, and adaptable in a fast-paced startup environment.

- Bachelors degree in business, IT, or related field (preferred).

What can you expect?

- Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us

- World class work culture, coaching and development

- Mentoring from highly experienced leadership from world class companies