Program Manager - Operations - eCommerce - IIM

Description:

A Program Manager role focused on owning P&L, optimizing operations, and driving strategic initiatives across business verticals. Requires strong analytical ability, cross-functional leadership, and execution experienceideally from e-commerce or quick-commerce sectors. Offers the opportunity to work in a fast-growing, YC-backed mobility startup shaping the future of intercity travel.

What you will do:

Business P&L Ownership:

- Oversee the P&L of a business vertical, ensuring profitability, cost efficiency, and overall financial performance.

Team ROI Maximization:

- Drive productivity and performance across on-ground and cross-functional teams to improve ROI.

Execution & Operations Management:

- Ensure smooth execution of daily operations for the assigned vertical, resolving blockers and managing performance metrics.

Data-Driven Insights:

- Analyze business performance, customer behavior, and market trends to derive actionable insights and guide strategic decisions.

Process Improvement:

- Identify gaps in current workflows and implement scalable, efficient solutions that enhance productivity and reduce costs.

Cross-Functional Collaboration:

- Coordinate with internal teams such as operations, supply, marketing, and product to align on business goals and seamless execution.

Pilot & Growth Initiatives:

- Lead experimentation, pilot projects, and new business initiatives; track outcomes and recommend next steps for scaling.

Reporting & Communication:

- Prepare high-quality reports, dashboards, and business updates for leadership to support decision-making.

What we are looking for:

- 4-6 years of experience in program management, business operations, category management, or P&L ownership roles within e-commerce or quick-commerce companies.

- Engineering or MBA from Tier 1 / Tier 2 institutes.

- Strong analytical skills with experience in data-driven decision-making.

- Excellent stakeholder management and communication abilities.

- Proven track record of improving processes, optimizing operations, and delivering measurable business outcomes.

- Ability to work across teams, manage ambiguity, and handle a fast-paced environment.

- Strong ownership mindset with an execution-first approach.