Program Manager - Operations
Description:
About the Role:
We are looking for a Program Manager who can bring structure, visibility, and operational efficiency to our clients interior design projects. This role is the backbone of our project operation sensuring accurate data, seamless coordination between teams, strong process discipline, and clear insights for the founders to track project performance, profitability, risks, and timelines.
Location: HSR Layout, Bangalore
Role Type: Full-time | On-site
Work Week: Tuesday to Sunday (Monday off)
Reporting To: Founder / Head of Ops
What You Will Own
1. Project Operations Tracking & Governance
- Build and maintain a unified project tracking system for all ongoing and upcoming projects.
- Ensure every project has accurate data on budgets, timelines, procurement status, vendor progress, changes/variations, profitability, and risks.
- Drive weekly project governance rhythms with design, procurement, site execution, and finance teams.
2. Dashboards & Reporting
- Build and own all dashboards (Excel/Google Sheets/Notion/Power BI/Tableau) to track end-to-end metrics: Project progress, delays, dependencies, profitability, procurement status, inventory, resource allocation.
- Create clear, high-quality weekly/monthly founder reports highlighting performance, red flags, and recommendations.
3. Efficiency, Productivity & Profitability
- Analyze project-level data to identify bottlenecks and inefficiencies.
- Recommend process improvements related to design handovers, procurement cycles, vendor coordination, installation sequencing, billing, and handover.
- Track cost leakages, overruns, and ensure projects are executed within budget.
4. Cross-Functional Coordination
- Be the single point of integration across teams (design, procurement, contractors, finance, customer success).
- Ensure consistent communication, information flow, and timely closure of dependencies.
- Maintain strong documentation and version control for project assets.
5. Process & SOP Development
- Build SOPs for project operations, quality checks, client communication, and handovers.
- Drive compliance and ensure teams adopt structured processes.
What You Bring
- 1 to 5 years of experience in program management/business operations preferably from any ops heavy businesses, including but not limited to interior design, e-commerce, or any execution-heavy environment.
- Strong analytical and problem-solving skills; ability to work deeply with data.
- Experience building dashboards, trackers, and reporting systems from scratch.
- Hands-on experience improving processes and driving operational efficiency.
- High ownership, structured thinking, and the ability to work in ambiguity.
- Excellent communication, stakeholder management, and follow-through.
Why This Role Matters
This role ensures the founders have complete visibility into project performance. You will directly influence operational efficiency, profitability, customer satisfaction, and execution quality across the business.Didn’t find the job appropriate? Report this Job