We are hiring for a leading international BPM organization in the Insurance Domain.
We are looking for someone with 5 years of experience in program management.
Key Responsibilities:
- Collaborate with the Program Planner to build the program plan in Planner and assign tasks.
- Create key dates for each class, 6 months to 1 year in advance of the program start date.
- Create/update master plan spreadsheet for new classes, including key dates to populate formulas.
- Pull reports from Talent Connect and review Oracle reports to add approved/pending review employees from the Waitlist tab on the master tracker.
- Maintain the Leader Contact List, assigning ARCs/ALCs (Achieve Regional Coordinators/Achieve Local Coordinators) per class.
- Create training schedules, if there are multiple sessions.
- Handle schedule change requests and communicate them if necessary.
- Submit graduation certificates to the print shop and coordinate shipping.
- Collect size requests from participants and coordinate shipment with the vendor.
- Manage and collaborate on pre-program and regional communications.
- Manage ARC/Participant communications and MS Teams posts.
- Maintain Participant Travel Guidelines document for Trusted Partner.
- Maintain high-level Overview resource and support updating other resources.
- Update Master Tracker with new classes, training dates, manager changes, and program status changes.
- Support content and materials updates for onboarding curriculum.
- Schedule, executive drop-ins and contribute to debrief meetings.
- Maintain schedule as new classes are added and send emails to trigger reporting.
Core Areas of Responsibility:
- Program Planning
- Program Preparation
- Finalize Roster and Update Resources/Teams
- Scheduling Trainings
- Graduation Certificates
- Pre-Program and Regional Communications
- Program Communications
- Program Resources
- Participant Tracking
- Onboarding Curriculum Creation
Required Skills and Qualifications:
- Bachelor's degree in Human Resources or related field is preferred.
- Minimum of 5 years of experience as Program manager/training coordinator or operations specialist
- Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
- Strong organizational and time management skills.
- Attention to detail and ability to manage multiple initiatives simultaneously.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in MS Office suite, MS Projects, Jira or MS Planner is preferred.
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